Answering Service Operator
Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
First Shift -Between 7am-6pm (requires working every Sunday)
Second Shift-Between 2pm-11pm (requires working every Saturday) Training hours:
Between 10:00 am-6:00pm for 2-3 weeks Responsibilities:
- Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
- Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
- Responding to requests from staff regarding hospital staff after-hours.
- Update databases, schedules and directories.
- Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
- Processing various “Emergency” calls in an accurate and timely manner.
- Responding to all telephone inquiries for patient information, which may include handling confidential information.
- High School Degree or equivalent
- Two or more years of call center experience
- Typing speed of 40 words per minute
- Excellent interpersonal and communication skills
- A clear and professional speaking voice.
- Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
- Ability to work a flexible schedule including rotating weekends and holidays
- Willingness to work in a temporary to regular employment situation
- Bilingual preferred but not required
- Familiarity with medical terminology is a plus.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms.
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services. MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply. Please visit msicallcenter.com for more information.
Recommended Jobs
Mechatronics Technician
About Us: Automated Tire (ATI) is on a mission to reinvent tire changing and wheel balancing using cutting-edge robotics. We are transforming a process that hasn’t fundamentally changed in decades…
Construction Estimator (Drywall & Interior Finishes)
Job Title: Construction Estimator (Drywall & Interior Finishes) Location: Boston, MA Job Type: Full-Time Position Overview: We are seeking an experienced Construction Estimator t…
Compliance Coding/Billing Manager
Job Description Summary Reporting to the Vice President, Chief Compliance and Audit Officer, the Compliance Coding and Billing Manager is responsible for promoting ethical coding and billing pract…
Client Associate/Registered Client Associate - Boston, MA
Job Description What is the opportunity? Embrace RBC Wealth Management’s core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Cli…
Sales Development Representative, LATAM
About Port: At Port.io , we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phas…
Principal Circuit Board Designer - Electrical Engineering - Marlborough, MA
Date Posted: 2026-02-17 Country: United States of America Location: US-MA-MARLBOROUGH-MA2 ~ 1001 Boston Post Rd ~ BLDG 2 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigrat…
Marketing Director
AVID Energy Solutions, a Mass Save ® Partner, is seeking an experienced, outgoing and highly motivated, Marketing Manager / Director earning $70,000+ annually to join our team to oversee the comp…
French Language Instructor (Part Time)
Job Title: French Language Instructor (Part Time) General Responsibilities: Under the supervision of the Director of Educational Development, plans and facilitates beginner level French langua…
Transportation Co-Op (July-Dec 2026)
Short Description: Bowman has an opportunity for a Transportation Co-Op to join our team in Boston, MA. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve am…
Registered Nurse - Labor & Delivery (32 Hours, Nights, 11p-7a)
Schedule: 32 Hours, Nights, 11p-7a, Every Other Weekend, Benefit Eligible Responsibilities: The Labor & Delivery Registered Nurse provides care that addresses the specific needs of age group…