Cafe Manager - Harvard Square

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafés, and bars, offering outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, USHG now includes an acclaimed portfolio of restaurants and an expanding collection of fast-casual concepts.

Born in 2017 from the kitchen of Danny Meyer’s Union Square Cafe in New York City, Daily Provisions is a growing collection of all-day neighborhood cafes with restaurant roots. Daily Provisions offers a familiar, yet elevated, menu of classic dishes, including its signature crullers, all-day breakfast sandwiches with a runny yolk, and freshly brewed coffee and teas. Throughout the afternoon and evening, the restaurant serves chef-driven salads, made-to-order sandwiches, seasonal sides, and comforting dinner dishes like its famous Roast Chicken. A beloved neighborhood institution among New Yorkers, Daily Provisions has expanded to multiple locations total across New York, Jersey City, Boston, and Washington, D.C.

Who you are:

The Cafe Manager works closely with the General Manager and provides leadership and support to the Front of House and Back of House teams. The Manager will collaborate with the Managers at other Daily Provisions locations to ensure that we offer consistently phenomenal service, including best-in-class culinary, coffee and beverage programs. The Manager will educate and support the Daily Provisions team to create the best experience for all guests and the best work environment and experience for all employees.

What you’ll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Exhibit expert knowledge of the beverage and kitchen stations
• Be a champion of Enlightened Hospitality to our guests for in store and digital orders, ensuring that the experience leaves them raving both during and after their visit or order
• Maintain excellence and cleanliness of the store, ensuring that appropriate physical inventory is always available to employees and guests and that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service
• Continuously provide support to all FOH&BOH staff and actively participate in the cycle of service as needed
• Remain current and compliant with the correct HR practices and policies, holding employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
• Ensure that the Payroll process is completed accurately, on time and according to business/accounting procedures
• Ensure DOL/Health Department compliance as it pertains to the operation
• Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development
• Consistently looks for internal and external opportunities to build our growing team

What we need from you:

• 2+ years management experience in a similar environment
• Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job (preferred, not required)
• Excellent verbal & written communication
• Understanding of Microsoft Office applications (Excel, Word, Outlook etc.)
• NYC DOHMH Food Protection Certificate holder
• English fluency and Spanish preferred

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Cafe Manager, you’ll enjoy:

• Competitive pay and bonus potential : Annual compensation of $70,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit : An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

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