BWH Derm Call Center
Job Description
Job Description
Clinic hiring for temporary call center
Length: 3 months
Mon-Fri; ideally 8:00-4:30p.
- Respond to inbound and outbound service inquiries via telephone and web.
- Connect new and existing patients to hospital registration, physician offices, or other key business areas, as appropriate.
- Act as a liaison between patients and office staff to ensure the appropriate, timely scheduling of appointments.
- Support patients by providing information related to primary care and specialty physician practices.
- Follow internal workflows and department procedures for appropriate handling of inquiries.
- Document each service inquiry for appropriate tracking and trending across the business.
- Ensure availability for patients by adhering to predetermined schedule.
- Achieve all key performance indicators related to production, quality, and schedule adherence.
- Work closely with other team members to drive consistency and implement process improvements.
- Establish effective relationships with business partners and key stakeholders.
- Participate in projects and workgroups as needed.
Qualifications:
- High School Diploma or GED
- 1-3 years of direct experience within a call center environment highly desirable
- Healthcare or hospital setting experience desirable
- Experience using MS Office; Word, Excel, PowerPoint, Outlook
- Ability to utilize telephony software and headset (Cisco platform)
- Strong customer service aptitude; excellent verbal and written communication skills
#zip
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