Customer Account Representative

Job Description

Job Description

Company Description

About Us

At Hype Tier, we specialize in creating dynamic, memorable brand experiences that connect with audiences in meaningful ways. Based in Washington, DC, our team brings together innovation, precision, and creativity to produce high-impact events that leave lasting impressions. From corporate functions to immersive brand activations, we turn visions into unforgettable realities.

Job Description

We are seeking a dedicated and proactive Customer Account Representative to join our team in Boston, MA. In this role, you will serve as the primary liaison between our clients and internal teams, ensuring the highest level of satisfaction and service. This is an excellent opportunity for someone with strong communication skills and a passion for client relations to grow within a dynamic and fast-paced environment.

Responsibilities

• Serve as the main point of contact for a portfolio of client accounts

• Build and maintain strong, long-lasting client relationships

• Resolve customer inquiries and concerns in a timely and professional manner

• Collaborate with internal teams to deliver tailored solutions

• Analyze client feedback and provide actionable insights

• Track account metrics and report on client satisfaction and retention

• Ensure contract and service agreement compliance

Qualifications

• Bachelor’s degree in Business, Communications, or related field

• 1–3 years of experience in account management, customer service, or client relations

• Strong organizational and multitasking abilities

• Excellent verbal and written communication skills

• Problem-solving mindset with a customer-focused attitude

• Proficiency in Microsoft Office Suite and CRM software

Benefits

• Competitive salary ($63,000 - $67,000 per year)

• Professional development and growth opportunities

• Paid time off and holidays

• Comprehensive health, dental, and vision insurance

• Retirement savings plan with company contribution

• Dynamic and supportive work environment