Automotive Lead Technician

Job Description

Job Description

Hogan Tire & Auto  in  Natick is seeking an Automotive Lead Technician .

Company Overview: 

At Hogan Tire & Auto  in  Natick we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. 

Opportunity: 

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.  

Position Overview: 

As an Automotive Lead Technician . at Hogan Tire & Auto  in Natick you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards sets the standard for operational efficiency and customer satisfaction. 

Key Responsibilities: 

• Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.  

• Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.  

• Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.  

• Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.  

• Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.  

• Maintain awareness of evolving vehicle technologies and industry developments  

Qualifications:  

• Manufacturer-trained and/or ASE Certified with a proven record of accomplishment of excellence in vehicle repair and customer service.  

• Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high-quality standards.  

• Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.  

• Demonstrated leadership abilities and a commitment to mentoring and developing apprentice and junior technicians.  

• Dedication to upholding the company's standards of excellence in automotive service and customer experience.  

Benefits: 

• We Offer Weekly Payroll 

• Retirement Services of 401(k) or Roth 

• Medica, Dental and Vision insurance options 

• Employer Paid Life Insurance Plan up to $50,000

• Employee, Dependent and Supplemental Insurance 

• Accrual of Paid Time Off in first year and Paid Holidays 

• Employee Assistance Program 

Employment Eligibility:

A Formal Application for Employment and Background Screening Authorization is required.

Applicants must hold a current and valid driver’s license.

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.