Human Services-Program Coordinator

Job Description

Job Description

Position: Human Services Program Coordinator

Reports to: Human Services Site Manager

Hours: Full-time/Salaried, M-F, 8am-4:30pm

Location: Broadway Day Services

Triangle's Expectation of Employee:

• Adheres to Triangle Policy and Procedures

• Acts as a role model within and outside Triangle Performs duties as workload necessitates

• Maintains a positive and respectful attitude

• Communicates regularly with supervisor about Department issues

• Demonstrates flexible and efficient time management and ability to prioritize workload

• Consistently reports to work on time prepared to perform duties of position

• Meets Department productivity standards

Essential Duties and Responsibilities: 

• Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models

• Assists with the training and orientation of new staff for software systems, programming components, and program related logistics

• Coaches staff to provide individualized support and problem solving for participants and their families

• Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary

• Ensures and maintains proper staff to participant ratios; provides direct care as needed

• Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)

• Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services

• Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings

• Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.

• Maintains and builds professional relationships with companies with supported employment sites

• Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed

• Carts out appropriate units via Penelope on a daily basis, and adds service notes

• Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community

• Assists with the development of new and engaging curriculum to meet program goals

• Transports individuals to and from community activities/employment sites

• Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)

• Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety

• Collaborates with staff and Site Manager to ensure quality service delivery

• Provides regular checks-ins with staff and program participants to ensure services relate to individual's goals, needs, desires & interests

• Ensures 50% of programming occurs in the community

• Positively represents Triangle to customers, family members, and community organizations

• Other duties as assigned

Primary Case Management Responsibilities:

• Manages caseload of DDS, MRC, and private pay clients

• Consults with Site Manager and staff to ensure consistent case management practices are followed

• Collaborates with Site Manager and staff to write and submit appropriate ISP goals and to accurately track progress/identify challenges

• Participates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as needed

• Ensures 98% of ISP documents are submitted on-time and 80% of ISP goals are met

• Monitors participant attendance and proper billing of services in Penelope database daily

• Participates in agency wide committees and initiatives as assigned