Associate Director of Patient Services

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

The Associate Director of Patient Services will play an integral role within the Sobi Patient Services team focusing on the development, implementation and oversight of access related programs and strategies, including free goods and financial assistance programs.

Why This Role Is Exciting

• Impactful Work: As the Associate Director of Patient Services, you will be at the forefront of our mission to improve patient outcomes. Your work will directly contribute to the well-being of patients and their families, making a tangible difference in their lives.
• Strategic Leadership: This role is not just about managing day-to-day operations; it's about shaping the future of patient services at Sobi. You will help develop and implement innovative strategies that align with our long-term goals and drive our success in the rare disease space.
• Collaborative Environment: You will work closely with cross-functional teams, including field reimbursement, channel, legal, medical, commercial, and regulatory affairs, as well as external vendors, to foster a culture of collaboration and excellence and ensure a seamless patient experience.
• Professional Growth: At Sobi, we value continuous learning and development. This role offers ample opportunities for professional growth and advancement within the organization.

This role will report to the Director of Patient Support Services.

Key Responsibilities

Strategic Leadership

• Serve as strategic partner and driver of strategic initiatives that enhance patient access to therapies and improve overall patient experience.
• Build strategic knowledge and relationships to adopt new technology solutions to further enhance operational efficiencies for our financial assistance programs.
• Identify and implement new services, program enhancements and operational efficiencies to improve patient engagement and service delivery.

Patient Support Operations

• Drive operational excellence and continuous improvement across patient support programs.
• Lead and monitor day to day to operations and strategy of Patient Support and financial assistance services to ensure high quality performance and adherence to contractual requirements.
• Monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement.
• Utilize program specific data reports to identify trends, present insights, and suggest opportunities for improvement
• Facilitate performance reviews with external partners and identify improvement opportunities to ensure vendors meet performance expectations

Access & Reimbursement Support

• Assist the Field Reimbursement teams in providing comprehensive reimbursement and access support.
• Ensure accurate and timely delivery of access and reimbursement information to providers.
• Oversee management of financial assistance programs, including copay, patient assistance and other free goods programs to support uninterrupted access to therapy for patients.

Cross-Functional Collaboration

• Collaborate with internal and external stakeholders to ensure the highest standards of patient care and support.
• Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives.
• Manages day-to-day escalations related to all patient support programs, working directly with the Hub and patient experience and field teams, as needed.

Compliance Management

• Work in conjunction with legal, regulatory and compliance personnel to ensure adherence of all programs to business requirements, rules of engagement, and compliance policies.
• Ensure HUB services quality assurance training, monitoring and remediation.

• BA/BS degree required.
• Minimum 5 years pharmaceutical/biotech experience in patient services, market access, reimbursement, or related functions, preferably within rare disease.
• In-depth knowledge of patient access, reimbursement strategies, financial assistance programs, and healthcare regulations.
• Strong ability to collaborate and work cross-functionally with internal and external stakeholders.
• Excellent computer skills (specifically PowerPoint and Excel) and Proficiency in using data analytics to drive decision-making and optimize patient services.
• Excellent project management skills and ability to manage and execute complex projects independently.
• Strong verbal and written communication skills.
• Prior vendor management experience.
• Strong understanding of compliance requirements for patient support programs.
• Passion for improving the lives of patients with rare diseases.
• Ability to travel ~25% as needed for strategic initiatives.

Compensation and Total Rewards at Sobi

At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards.

Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as:

• A competitive 401(k) match to support your financial future.
• Tuition and wellness reimbursements to invest in your personal and professional growth.
• A comprehensive medical, dental, and vision package to prioritize your health and well-being.
• Additional recognition awards to celebrate your achievements.

The base salary range for this role is $150,000-$190,000. Each individual offer will be determined based on several factors, including your experience, qualifications, and location. Additionally, this role is eligible for both short-term and long-term bonuses, as outlined in the plan details.

All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us?


We are a global company with over 1,900 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.


We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.



Sobi Culture


At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.


As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer


Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to [email protected]

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