Head of operations

Job Description

Insight Global is seeking a Head of Intermediary Operations resource for a top Financial firm out of Charlotte, NC. The Head of Intermediary Operations is responsible for leading the strategy, development, and execution of intermediary relationship management with financial intermediaries including broker-dealers, RIAs, banks, and other financial institutions. This role ensures the delivery of exceptional service and aligns operational execution with regulatory and commercial objectives. They currently operate in a hybrid working model, whereby you will be required to work in-office 3 days a week in Charlotte, NC. There are 2 main aspects of this role where you will (1) hold the relationships with back offices financial institutions and (2) with the company's own internal US distribution arm. This includes dealing with Portfolio Managers, large cash flows/transactions and also preparing Fund board reporting. This includes yearly bonuses and a competitive salary based on years of experience. Some additional high-level responsibilities are below.

• Strategic Leadership

o Define and implement the intermediary servicing strategy that aligns with the firm's distribution and growth goals.

o Align service models with the policies and regulations governing funds.

o Lead initiatives to improve the intermediary experience and achieve operational efficiency.

o Demonstrate confident communication skills and ability to influence stakeholders at all levels.

• Relationship Management

o Serve as the senior point of contact for key intermediary relationships.

o Manage onboarding, servicing, and retention of intermediary partners with transfer agent operations and intermediary services experience.

o Ensure consistent communication and engagement with internal distribution partners.

o Ensure timely and accurate communication of fund updates, operational changes, regulatory disclosures, and completion of operational questionnaires and fact sheets.

o Provide after-hours support to intermediaries in response to project driven or business continuity events.

• Operational Oversight

o Manage a team tasked with oversight of transfer agent intermediary operations, including account establishment, trade execution, and problem resolution.

o Partner with transfer agent, fund administration, legal, compliance, and risk teams to guarantee compliance with regulatory standards.

o Monitor benchmarks and SLAs to drive continuous improvement.

o Supervise the monitoring of daily reports to guarantee compliance with fund policies and compile monthly metrics for reporting to management and the fund board.

o Work closely alongside the Head of Transfer Agent Services to manage transfer agent functions (e.g., NSCC processing, intermediary events) and roll out product and service plans.

• Intermediary Oversight

o Manage the Intermediary Oversight Program, including SEC Rule 22c-2 monitoring, third-party audit assessments (SOC 1/FICCA), and fund board reporting.

o Coordinate intermediary large trade notifications, settlement-day cash flow reporting, resolution of unexpected cash flow inquiries, and oversight of manual cash flow entries.

o Manage put queue adherence and omnibus-to-plan reconciliations.

o Review intermediary contracts ensuring adherence to service models, fund policies, and regulatory requirements.

o Manage timely system updates to support accurate fee calculations and payments per contractual and prospectus terms, including monthly 12b-1 and Shareholder Service Fee processing.

o Monitor intermediary system access to client records.

o Maintain the integrity of mutual fund data in DTCC's Mutual Fund Profile Service II database.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

15+ years of expertise in transfer agent operations, intermediary services, and distribution.

Profound knowledge of mutual fund setups, operations, intermediary platforms, and adept at applying intricate regulatory guidelines for operational choices (e.g., SEC, FINRA, NSCC).

Proven leadership and relationship management skills.

Strong knowledge of transfer agency systems, intermediary data feeds, and CRM platforms including SS&C suite of products.

Excellent communication, negotiation, and critical thinking skills.