Inside Sales Representative

Job Description

Job Description

Position Overview:

Provide prompt, professional sales & sales support to internal and external customers with accuracy and efficiency. Major responsibilities include supporting Regional Sales manager and agents in attaining sales goals through effective relationship building with customers, developing quotes & pricing, order entry, and post-sales support.

Essential Job Functions and Accountabilities:

• Works within a team environment to build strong customer relationships to achieve monthly/annual sales targets and customer retention
• Works with Regional Sales Manager to build strong customer relationships.
• Manages an existing book of business and development of new customers within a defined territory.
• Identify both customer & product trends in defined sales territory and is part of a team to help communicate territory changes to leadership.
• Provides technical product application support and manages customer needs with engineering department.
• Develops customer quotes, pricing and follow-up using a CRM system. Utilizes CRM to communicate sales pipeline and development of short-range product forecasts.
• Performs outbound calling and lead prospecting as required.
• Interfaces with customers and internal resources to ensure timely delivery of customer orders and provides technical assistance on Dynisco’s products and services
• Manages customer adoption rate and sign-up for our eCommerce platform.
• Manages incoming customer phone calls and email inquiries from customers, company representatives, and sales managers.
• Primary point of contact for setting up new customers, manages customer orders in an ERP system and provides post-sales support for technical assistance, repair or returned items

Other Qualifications:

• Excellent communications and customer relationship skills
• Professional B2B Sales and/or Customer service experience with a proven ability to manage a defined sales territory.
• Prior experience with inside/outside sales in a manufacturing environment is a strong plus.
• Possess a strong technical aptitude with a passion to learn.
• Demonstrated ability to organize and manage multiple priorities with a focus on the customer and delivering results.

• Experience with Microsoft office, ERP and CRM.
• Knowledge of import/export processes and procedures preferred.
• Bi-lingual in Spanish & English preferred

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the duties of this job, the employee is regularly required to talk and hear.

Position Type/Expected Hours of Work

This is a full-time on-site position with core hours Monday through Friday, 8:00 a.m. to 5 p.m.

Educational and Experience Qualifications:

Bachelor’s degree and customer service experience or equivalent experience (minimum seven years) as an inside sales representative or customer service representative.

Compensation:

Pay Range: $24-$28/hr, depending on experience and qualifications.

What You Can Expect from Us
Our goal is to provide employees and their families with a comprehensive and competitive benefits package. Our benefits include Health Insurance, Health Savings/Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k) company match on first 5%, Paid-Time Off, 11 Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program and Educational Assistance Reimbursement.
Who We Are
Dynisco is a global leader in innovative applications of high precision, sensor-based technology and critical insight solutions that improve process safety and performance for the plastics, oil & gas markets. The company serves a diverse group of customers throughout the world and with more than 6 decades of commitment to helping customers, Dynisco provides the tools and services for the polymer industry allowing customers a “window into the process”. The information Dynisco provides allows our customers to keep their process consistent regardless of their global locations. Dynisco’s diverse portfolio of sensing and polymer test equipment delivers some of the most accurate information available in the market for the measurement of polymer rheology, pressure, and temperature. Over the next 5 years, Dynisco will be aggressively expanding its business and is seeking top-level talent to join our growing team. ( Come help us and some of the biggest names in plastic production shape the future of sustainability in the plastics industry. Learn more about us here!
Dynisco is headquartered in Franklin, Massachusetts, with facilities in Tonawanda New York, Heilbronn, Germany and Malaysia. Dynisco will not pay to relocate. We are an EOE M/F/D/V employer.

Our Team Globally, we are a team of diverse and talented individuals. Qualified candidates come to “Dynisco with a passion to grow while making a difference with innovation, employee engagement, customer partnerships and continuous improvement.
Our Culture Every employee has a voice. At Dynisco, new hires are selected to affect change, participate in solutions, challenge the norm, collaborate and contribute.

DYNISCO VALUES

• Respect: We believe in the dignity of every person and the power that can be harnessed through diversity in talents, perspectives, and experiences.
• Credibility: We strive to earn long-lasting trust and credibility with others through uncompromising ethics, integrity, quality performance, and honoring our commitments.
• Customer Commitment: We meet or exceed customer needs and expectations by demonstrating deep understanding, meaningful collaboration, and a positive productive experience.
• Pursuit of Excellence: We promote a growth mindset that fosters creativity, innovation, and learning, to drive continuous improvement.
• Community Responsibility: We actively participate in our communities to support social priorities, help those in need, and drive a more sustainable future.

At Dynisco, we value the unique backgrounds, skills and abilities each team member brings to our workplace. We believe everyone deserves a fair opportunity to succeed and appreciate the experiences and perspectives each person brings beyond the traditional job requirements. Please don’t hesitate to apply even if you do not meet full requirements — we’d love to hear from you!