Emergency Department RN Team Leader

Job Description Summary

The Team Leader-Nursing is responsible for partnering with the Nurse Manager(s) to support the day-to-day operations of the department. Serves as a clinical and administrative resource for staff. Responsibilities include department coverage in the absence of the Nurse Manager. This role supports the Nurse Manager in six key areas including Clinical Operations, Compliance / Regulatory Support, Communication, Resource Allocation, Staff Development, and Continuous Improvement. This role supports the needs of the department and division. It may include off shift hours, occasional weekends and/or holidays. Variances between divisions will exist.

Job Description

ESSENTIAL FUNCTIONS

1. Clinical Operations:
• Has in-depth understanding of department and division’s clinical operations 
• Assists staff providing direct patient care when necessary
• Supervises clinical staff, including assigning tasks and evaluating performance
• Supports schedule processes and the management of colleague absences. 
• Collaborates with staffing office for scheduling preceptors and new staff schedules. 
• Monitors workflows and reinforces processes to achieve organizational and divisional goals

2. Compliance & Regulatory Support: 
• Collaborates with Nurse Manager to ensure compliance with accreditation standards along with local, state, and federal regulatory standards. 
• Performs and documents audits to support compliance with regulatory standards
• Follows up with colleagues on documentation 
• Ensures standard of care meets or exceeds expectations / regulatory requirements. 
• Assists Nurse Manager with conducting and documenting follow-up investigations of safety
 events. 
• Assist Nurse Manger with Bluesight reports from Omnicell.

3. Communication:
• Acts as liaison between clinical staff and Nurse Manager. 
• Addresses and resolves complaints from patients and families.
• Addresses and resolves concerns of clinical team members. 
• Facilitates interdisciplinary communication and collaboration between nursing staff, providers and other healthcare professionals. 
• Communicates with clarity and integrity to build trust with all stakeholders.

4. Resource Allocation:
• Manages and allocates resources appropriately to maintain fiscal responsibility.
• Assures all equipment is functioning and addresses in real-time
• Is fiscally responsible in decision making while collaborating with Nurse Manager. 

5. Staff Development
• Assists team with adapting to departmental level and hospital wide changes. 
• Interviews clinical candidates, facilitates team interviews. 
• Leads the local onboarding processes in collaboration with Clinical Professional Development Specialist. 
• Responsible for unit level enculturation of new staff 
• Coaches and mentors team members, as appropriate. 
• In collaboration with the Nurse Manager, gathers real time information and documentation for corrective action and performance management. Committed to lifelong learning and uses evidence to guide decisions

6. Continuous Improvement
• Assists with creation and review of evidence – based clinical policies and procedures as requested
• Identifies and participates in quality assurance performance improvement activities, including monitoring key performance indicators such as patient satisfaction and nurse sensitive indicators and the associated outcomes. This may include leading committees, developing presentations, delivering presentations, and conducting audits.
• Participates in ad hoc projects as assigned for the department (may include inter-professional initiatives).
• Accepts committee and workgroup appointments and actively participates to affect change in patient care services and South Shore Health (SSH).
• Consistently prioritizes tasks effectively and ensures deadlines are met.

JOB REQUIREMENTS

Minimum Education - Required

RN from accredited school of nursing

Bachelor of Sciences in Nursing (BSN)

Minimum Work Experience

A minimum of three (3) years with progressive responsibility in nursing experience related to the clinical area in the division of hire is preferred.

Required Licenses / Registrations

RN - Registered Nurse

Required Certifications (determined by department)

BLS – Basic Life Support

ACLS - Advanced Cardiac Life Support

NRP - Neonatal Resuscitation Program

PALS - Pediatric Advance Life Support

Required Classes/Skills

Achieving Professional Certification is an expectation once eligibility criteria are met.
Belonging to a professional organization is strongly encouraged.
Required additional Knowledge and Abilities

Effective written and verbal communication skills

Ability to motivate others

Creative problem-solving skills
Flexibility to adapt or change strategies based on outcomes.
Strong time management skills, including the ability to adapt when balancing different priorities among various stakeholders.