Venue Merchandise Specialist - Boston Fleet
- Receive and count all incoming merchandise shipments in collaboration with the venue sales team
- Organize and secure all inventory in stockrooms and event locations
- Update inventory systems following shipments, sales, and restocking
- Ensure accurate barcoding, pricing, and point of sale (POS) system integration for all products
- Perform monthly cycle counts and reconcile discrepancies
- Maintain detailed financial and inventory reports
- Manage special requests from internal staff members and partnership needs as directed by the Merchandise Team
- Fulfill inventory requests from the Merchandise Team
- Replenish product during events in real time and track restocks in the system
- Train part-time vendor staff nightly on product knowledge, customer service, and upselling strategies
- Ensure all merchandise areas are properly stocked, staffed, and displayed
- Act as merchandising liaison to the Venue Sales Team to ensure best game day execution and fan experience
- Report after each game or event as to how to improve processes and get better results – what worked, what did not, we need more of, we need less of, etc.
- Maintain visual displays per provided planograms
- Collaborate with third-party partners to ensure appropriate fixtures and presentation
- Ensure signage, video board graphics, and public address (PA) reads are executed with the Marketing Team
- Manage merchandise pop-ups at external community and youth hockey events
- Identify and secure local event opportunities that align with PWHL brand values
- Enforce best practices in inventory and stockroom standard operating procedures
- Maintain a clean, organized, and safe workspace
- Track all in-store processes including receiving, returns, pricing, and inventory accuracy
- Proven experience in inventory, retail operations, or venue merchandise management
- Familiarity with inventory management and point of sale systems
- Ability to lift up to thirty (30) lbs regularly and perform physical stockroom tasks
- Strong organizational and communication skills
- A proactive mindset with attention to detail and ability to multi-task
- Availability for nights, weekends, and game/event days
- Candidate must be able to work on-site
- Experience working in sports, entertainment, or high-volume retail environments
- Interest in supporting women’s professional hockey and community engagement initiatives
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