Level 1 Technical Support

Our client, a leading organization in the technology support sector, is seeking a dedicated Level 1 Technical Support professional to join their dynamic team. As a Level 1 Technical Support specialist, you will be an essential part of the IT support department, providing critical assistance to ensure seamless technology operations. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization. **Job Title:** Level 1 Technical Support **Location:** Waltham, Massachusetts **Pay Range:** $20-30/hr., depending on experience **What's the Job?** + Perform hardware and software installations, configurations, and troubleshooting to resolve technical issues efficiently. + Provide support for desktops, laptops, printers, mobile devices, peripherals, and conference room AV equipment. + Manage ticketing processes by logging, categorizing, documenting, and tracking support requests. + Create and maintain documentation of standard operating procedures and hardware/system inventory. + Conduct initial diagnosis and provide first-contact resolution, escalating issues to Level 2/Level 3 teams when necessary, and following up to ensure resolution. **What's Needed?** + Strong technical troubleshooting skills and familiarity with hardware and software systems. + Excellent communication and interpersonal skills to assist users effectively. + Ability to work during standard business hours with flexibility for remote half-day support. + Experience with ticketing systems and documentation practices. + Motivation to learn and adapt in a fast-paced environment. **What's in it for me?** + Opportunity to develop technical skills in a supportive environment. + Engagement with a diverse and inclusive team dedicated to excellence. + On-site work in a vibrant location with a flexible remote support option. + Competitive pay rate aligned with industry standards. + Potential for career growth within a reputable organization. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.