Digital Content Lead

Kforce has a client in need of a Digital Content Lead in Boston, MA. Responsibilities:

• Write and edit internal and external communications and documents
• Ensure consistency of messaging and strategies across departments
• Track performance of digital content and recommend improvements
• Ensure websites follow best practices for design and communication
• Identify and fix website issues (broken links, spelling, formatting)
• Develop standards, policies, and guidelines for content based on best practices
• Support digital services team with customer service strategy and efficient processes
• Coordinate use of the Content Management System (CMS), provide training, and content support
• Assess business needs for digital content and manage requests for updates
• Evaluate and recommend digital authoring, development, and publishing tools
• Ensure all content meets accessibility requirements and uses plain language
• Track usage and feedback for internal sites and maintain governance plans
• Manage author/editor roles, provide training, and review content performance
• Oversee social media responsibilities, including posting videos and creating newsletters
• Bachelor's degree in English, Journalism, Communications, or related field
• Minimum five years of experience in web content design, implementation, and support
• Basic project management knowledge
• Customer service orientation with understanding of marketing principles
• Leadership and team management experience
• Collaborative team experience
• Ability to prioritize and execute tasks under pressure
• Strong analytical and problem-solving skills
• Ability to gather, analyze, and meet business requirements
• Familiarity with web authoring, development, publishing tools, and CMS
• Skilled in information architecture and web usability
• Knowledge of UI/UX principles and ability to evaluate content for usability
• Experience with accessibility best practices and WCAG standards
• Proficient in writing and editing for digital communications
• Strong interpersonal, written, and oral communication skills