Branch Supervisor Community Bank

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Description:

Watertown Savings is a $1.4 billion mutual savings bank located in the heart of Watertown Square. We are a leader in community involvement, providing world-class service to our customers and offering a friendly, professional work environment since 1870. We want to continue to help those we serve--customers, non-profit organizations, communities, and employees--to prosper and fulfill their goals.

We are committed to being a leader in delivering superior technology that helps our employees provide the highest level of personal and digital service, quality products, and banking convenience to customers and local communities.

We are currently looking for an experienced and enthusiastic Branch Supervisor to join our team. The primary responsibilities of the Branch Supervisor will be providing an exceptional level of service to our customers and supervising our Bank Tellers. This team-oriented individual will be responsible for developing their knowledge of bank policies, procedures, products, and services to promote them to our customers efficiently. The Branch Supervisor must also have the ability to complete daily operational/administrative tasks to ensure the teller line operates smoothly.

The right candidate should have a previous banking background and at least two years of supervisory experience.

Under the direction of the Assistant Branch Manager, this position's purpose is to support the office in various supervisory, customer service, operational, and administrative functions.

Responsibilities:

• Provides internal/external service consistent with the Bank's Customer Bill of Rights and ensures that the Teller Team is providing that level of service.
• Responsible for the supervision, coaching, and performance evaluation of the Teller Team and assisting with staff development. Maintains harmonious relationships with staff and resolves conflicts as they occur
• Oversees teller interactions with customers and supervises the daily activities conducted by tellers to ensure that it is running effectively.
• Supports the Branch's operational needs to ensure the branch operates according normal business hours and ensures audits, reporting and various Banking systems including the Vault, ED Machine, ATM, Card@Once Machines, are available and are in working order.
• Processes a variety of teller transactions, including but not limited to Check Cashing, Mortgage Payments, Deposits, Withdrawals, etc.
• Opens deposit accounts and assists in all other customer service-related customer requests and inquiries and promotes and sells bank products and services to customers based on their individual needs.
• Provides support for consumer and business inbound calls, emails, and chats (Call Center Support) as needed.
• Required to work two Saturdays per four-week month and three Saturdays in a five-week month.

Qualifications and Other Determining Factors:

• Excellent written and verbal internal/external communication skills
• Detailed oriented, organized, and can complete tasks accurately
• Fully understands all Teller/PB operational procedures and policies
• Well versed in all WSB products and services
• Shows an eagerness to enhance current skills and bank knowledge
• Has the ability to supervise a team
• Has a strong attendance record and is reliable
• The applicant's educational background will be considered

Other Information:

We offer a highly competitive compensation and benefits package that provides our team with Medical, Dental & Life Insurance, a 401k with 6% company match, a traditional Defined Benefit pension plan, Tuition Assistance, and an on-site fitness area. You'll find that Watertown Savings Bank is a great place to work and grow your career!

Watertown Savings Bank is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, childbirth, or related medical conditions, age, national origin, ancestry, physical/mental disability, military/veteran status, genetic information, marital status, ethnicity, lienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Member FDIC / Member DIF

Job Type: Full-time

Pay: $21.47 - $27.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of Cash Handling experience do you have?

Education:

• Associate (Preferred)

Experience:

• Supervisory: 2 years (Preferred)
• Banking: 1 year (Preferred)

Work Location: In person