Office Support Specialist I

The Department of Developmental Services (DDS) has an excellent career opportunity for a highly motivated individual for an Office Support Specialist I position at the Southeastern Residential Services located at the Regional office in Middleboro, MA. This position supports the effective operation of Southeastern Residential Services and Commonwealth Enterprises through administrative support to the Executive Director responsible for 200+ Individuals living in 50 homes and 2 supported employment work sites.

Job Responsibilities: (The duties and responsibilities stated are general summary and not all inclusive.)

• Assist with the development, revision, and oversight of agency policies and procedures manual(s).

• Prepares reports and compiles data using computer software/databases.

• Answers phone, drafts and analyzes correspondence, responds to inquiries, filing, data management, faxing, copying, and scanning documents.

• Schedules and attends regular meetings as assigned for the Management Team; maintains minutes and records.

• Operate standard office machines and equipment such as photocopiers, fax machine, computer, and calculators. Ensure ongoing functionality of equipment.

• Monitor assigned agency projects and tasks.

• Provides supervision to two office staff.

• Conducts performance appraisals.

• Monitors and maintains office supplies and inventory.

  
  Preferred Qualifications :

• Proficient with Microsoft Office Suite, specifically Outlook/Excel/Access/Word.

• Excellent organizational and communication skills.

• Ability to multi-task and prioritize, as well as work independently and as a member of the team.

• Ability to file material in accordance with standard filing procedures and maintain accurate records.

• Strong written and verbal communication skills with an aptitude for use of proper grammar, punctuation, and spelling.

• Knowledge of clerical office practices and procedures including recordkeeping, office correspondence control, typing and use of office equipment, supplies and business preparation.

• Skilled in use of operating general office machines and equipment.

  
  Agency Requirements:

• Must be at least eighteen (18) years of age.

• Must possess current and valid Class D Motor Vehicle Operator's License.

Please note:

• The work location is at the Southeastern Regional Office, in Middleboro, MA.

  
  Schedule Information:

• Full-time – 37.5 hour weekly position
• Schedule – Monday through Friday from 8:00 a.m. – 4:00 p.m.
• Days off – Saturday and Sunday

About the Department of Developmental Services:

The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

For more information about our agency and programs visit:

Pre-Hire Process:

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

• Education, Licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.

• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with Mass Careers, including help logging into your profile and/or resetting your password please call the Employment Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.


Office Support Specialist I:


Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:


Substitutions:


I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.


II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.


Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.


Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Office Support Specialist I

Primary Location : United States-Massachusetts-Middleboro - 151 Campanelli Dr

Job : Administrative Services

Agency : Department of Developmental Services

Schedule : Full-time

Shift : Day

Job Posting : May 15, 2026, 1:36:46 PM

Number of Openings : 1

Salary : 56,730.70 - 79,982.50 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [email protected] - 8572835830

Bargaining Unit : 01-NAGE - Clerical/Administrative

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No