Business Systems Analyst-Recruited

Additional Details

• Preferred Pay Rate Range : BR - BR
• Union Designation : NonUnion Eligible
• Report-To Detail : Hybrid - partial time on campus/partial time WFH (working/living in MA).
• Tenure Limit : 18 Months
• FLSA Exemption Status : Exempt
• Required Education : College Graduate
• Required occupational training certifications or license(s) : None
• Business Title : Application Analyst Email and Collaboration
• Additional Job Details : Position Description Are you excited by the idea of working for a world-class organization at the intersection of higher education business and technology Are you drawn to designing innovative solutions and solving complex technical problems Do you wake up every day asking yourself What can I learn today If so consider joining our team as a contract Application Analyst for Microsoft 365 and Exchange at Harvard Business School (HBS). This contract role will provide critical operational support to our faculty learners and staff in support of HBS s mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online Microsoft 365 and other collaboration platforms. The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills has experience supporting Microsoft Exchange Online and Microsoft 365 and regularly demonstrates creative problem solving. Responsibilities: Diagnose escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange Teams Slack and Zoom Participate in projects providing subject matter and technical expertise on applications Configure applications to match business needs Draft and update use case and technical documentation as needed Create troubleshooting guides and knowledge articles Complete other responsibilities as assigned Basic Qualifications At least 2 years progressively responsible experience as an application administrator or in a technical support role is required Additional Qualifications and Skills Bachelors degree in computer science technology management information systems computer engineering or similar field is preferred Administering configuring and maintaining Microsoft 365 applications Experience with the administration and support of Microsoft M365 collaboration suite Developing and implementing workflows using Power Automate Advanced Microsoft Exchange mailbox administration Demonstrated experience troubleshooting mail flow problems Experience with creation of scripts in PowerShell Demonstrated solution design using both technical and business process approaches is preferred Experience with custom developed applications and the software development life cycle is preferred Experience leveraging APIs reporting and data analytics is preferred Working Conditions Additional support outside of regularly scheduled hours including early mornings nights weekends and holiday breaks will occasionally be required Additional Information This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston MA-based campus at least 3 times per week. Specific schedule will be determined between you and your manager. We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
• Does this position require a HUID : Yes
• Pre-identified candidates information including name email phone state/city/zip & pay rate : (No Value)
• Is the worker converting from being a Harvard full-time employee (FTE) : No
• Role requires identity I-9 and 3 reference screen (recruited) : Yes
• Role requires identity I-9 screen (payrolled) : No
• Role requires DMV/driving history screen : No
• Role requires criminal background and sexual offender screening CORI/SORI : No
• Role requires criminal background screen : Yes
• Role requires 10-panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No