Occupancy Specialist

The Occupancy Specialist I position serves as an essential link between property management, resident services, and a culturally and linguistically diverse resident community. This is a highly people-facing role primarily focused on compliance, occupancy, and leasing activities, while also providing administrative support to other site functions as needed.

ESSENTIAL JOB FUNCTIONS:

• HUD and LIHTC Recertification Processing: Schedule, interview, and recertify current residents in a timely manner in accordance with program requirements.
• File Management: Maintain complete, accurate, and audit-ready resident files.
• Waitlist Management: Contact waitlist applicants, schedule and conduct tours, and regularly update waitlist records.
• Complete move-in and move-out certifications and related processing.
• Provide assistance to residents and applicants with required forms and verification processes, as needed.
• Process and follow up on resident rent payments and related documentation.

OTHER DUTIES AND RESPONSIBILITIES:

• Monitor Travelbank, troubleshoot missing documentation with the team.

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum of one (1) year of experience in property management, preferably in affordable housing or residential communities.
• Proficiency in Google Workspace(Docs, Sheets, Drive, Gmail, Caldenar), and MS Excel. Experience with, or the ability to quickly learn, property management, waitlist, database, and compliance software; experience with Yardi is a plus.
• Strong organizational skills and attention to detail.
• Strong interpersonal and communication skills; ability to work independently with minimal
• supervision while also collaborating effectively with team members.
• Ability to prioritize workload to meet deadlines.
• Bilingual in English/Russian or English/Chinese preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Comfortable working with a diverse population, primarily seniors, in a residential setting; prior experience preferred.
• COS, LIHTC, and Fair Housing experience preferred; willingness to obtain required certifications with employer-provided training.

BENEFITS AND MORE:
We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:

• Robust medical and dental plan
• Vision
• Employer-paid life and AD&D, STD, and LTD insurance
• 401(k) plan
• Paid vacation
• Paid holidays
• 2 floating holidays
• Pet insurance
• And more!

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.