Field Service Engineer II
Responsibilities
- Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
- Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
- Deliver customer training on system operation, software, and accessories.
- Provide remote and on-site technical support to customers and internal teams.
- The FSE maintains accurate documentation of all service activities and escalates issues as needed, including technical information regarding resolutions to field problems, delivering post-visit findings and reports to appropriate internal teams.
- Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
- Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events, with the ability to explain details to customers when helping them resolve issues.
- Understands the customer application and uses that knowledge when engaging the customer.
- Ensure compliance with GMP and other regulatory standards during service activities.
- Review and contribute to service documentation, SOPs, and work instructions.
- Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or equivalent work experience/training.
- 3 - 5 years of experience in field service for scientific instruments or bioprocess equipment.
- Strong planning skills to prepare all tools, equipment, and travel needed for customer visits.
- Identifies opportunities and demonstrates initiative for continued growth and driving process improvements.
- Experience with working in a Cleanroom is preferred.
- Strong analytical, mechanical, and electronic aptitude.
- GMP or GLP experience preferred.
- Ability to execute SOPs and technical documentation.
- Excellent verbal and written communication skills in English.
- 80% travel across the USA.
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