Operations Manager - Home Care

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Job title: Operations Manager — Home Care (Part-Time to Full-Time)

Company: Everstead Home Care, LLC

Location: Burlington, MA

Job type: Part-time → Full-time

Pay: $29–31/hour (part-time) | $62,000/year (full-time)

Job summary

Everstead Home Care is a premium private-pay home care agency launching in Burlington, MA, specializing in dementia, Parkinson's, and post-surgical care for seniors across Greater Boston. We are seeking a dynamic and dedicated Operations Manager to lead our home care services, ensuring the delivery of exceptional care and operational excellence.

This role begins part-time (20–25 hours/week) during our pre-launch phase, focused on building our operational infrastructure and recruiting our founding caregiver cohort, before transitioning to full-time when client operations begin. If you have managed home care operations, and want to build something exceptional from day one — this role is for you.

Duties

• Manage the overall operations of the home care division including staffing, scheduling, and resource allocation to ensure seamless service delivery across home-based, facility-based, and private duty settings
• Configure and administer — client intake templates, care plan templates, scheduling, caregiver credential tracking, EVV compliance, and CRM — as the operational backbone of the agency
• Lead caregiver recruiting during the pre-launch and early growth phase — managing the full pipeline from job posting through onboarding in coordination with the CEO
• Oversee client and family communication — serving as the primary operational point of contact, managing care plan updates, schedule changes, and concern resolution
• Lead efforts to maintain ACHC Private Duty accreditation by implementing quality assurance protocols and continuous improvement initiatives
• Develop and enforce policies that promote compliance with healthcare regulations, Massachusetts employment law, HIPAA, and organizational standards
• Monitor operational performance metrics, analyze data to identify areas for improvement, and implement corrective actions proactively
• Foster a positive work environment that promotes teamwork, professional development, and high caregiver engagement

Experience

• Proven experience in home care operations management with a strong understanding of private-duty care delivery — Massachusetts background strongly preferred
• Hands-on AxisCare configuration and administration experience preferred
• Demonstrated leadership skills managing caregiver teams including recruiting, scheduling, and retention in a home care setting
• Knowledge of ACHC Private Duty accreditation standards and experience supporting or leading an agency through the process is a strong plus
• Experience implementing quality assurance programs and maintaining compliance with Massachusetts home care regulations
• Proficiency with home care technology ecosystem
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, startup environment
• Excellent communication skills to collaborate across caregivers, clients, families, clinical staff, and external partners
• MA driver's license and reliable transportation — in-person role in Burlington, MA

About the part-time to full-time transition

This position begins part-time (20–25 hours/week) while we complete pre-launch setup. It converts to full-time when client operations begin. Candidates who require full-time hours from day one are welcome to discuss timeline flexibility.

Benefits

• Health, dental, and vision insurance
• Performance bonus
• Professional development support

To apply

Send your resume and a brief note describing your AxisCare experience and the type of agency where you most recently worked to [email protected]

We are reviewing applications on a rolling basis and moving quickly. Candidates with AxisCare configuration experience will be prioritized.

Everstead Home Care, LLC is an equal opportunity employer.

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Home care: 2 years (Required)

Ability to Commute:

• Burlington, MA 01803 (Required)

Work Location: Hybrid remote in Burlington, MA 01803