Retail Sales Administrative Assistant

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Sales Administrative Assistant

Fitchburg, Wisconsin

Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.

Duties of the position include the following:

• Scheduling of installations for both internal and external installers.
• Scheduling of deliveries with customers, including verification of the delivery address.
• Transferring and allocating product for deliveries in advance of the installation date.
• Updating invoices with information about who and when the installation is coming.
• Identifying any special instructions for delivery.
• Notifying appropriate salespeople of any delivery issues.
• Collecting payments for COD orders.
• Set up service calls directly with appropriate services.
• Verify service calls are completed in a timely manner.
• Communicate with customer service on escalated issues.
• Process quotes and orders as needed- ensure correct product and pricing are being utilized.
• Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
• Assist customers in the showroom as needed.
• Additional tasks as needed.

Requirements:

• Must be friendly and customer-centric with strong organizational skills.
• Ability to locate information quickly via online searches.
• Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

Educational Requirement: Associate Degree required; Bachelor's Degree strongly preferred.

Benefits and Compensation: Grand Appliance provides a competitive compensation and benefits package

Compensation: Varies by experience.

Benefits: Medical, Dental, VisionLife and AD&D Insurance Short and Long-Term Disability Income Insurance 401(k) retirement plan with employer-matched contributions Paid holidays, PTO and more.

About the company: Grand Appliance & TV is a family-owned retailer, established over 88 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an important part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment. Grand Appliance & TV is an equal opportunity employer.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Administrative: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person