Boston MetroWest Manager | Home Services Company (Needham, MA)

About the Company

Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience.

About the Role

The Boston MetroWest Manager is central to ensuring smooth day-to-day function in our local market. This role blends leadership with execution: you'll launch and grow our presence in the region, complete home maintenance repairs + facilitate project work on behalf of our customers, and manage local operations. As we grow, you'll help train new team members, solve operational challenges, and oversee quality control across customer homes and vendor work. This role blends strategic leadership with hands-on operational management, ensuring the seamless functioning of our client-centered services.

What You'll Accomplish

• Home Management
  • Make great first impressions with our members by leading on-site, onboarding visits in members' homes
  • Complete scheduled maintenance and repairs for our members' homes -- you'll be completing this work yourself initially
  • Win/manage subcontracted project business on behalf of our members (e.g. driveway reseals, HVAC systems, hardscaping, window washing, gutter cleaning, etc.)
• Local Business Management
  • Build and maintain positive vendor relationships for sub-contracted services
  • Provide great service and communication with our members
  • Solve customer challenges and implement new processes in the market
  • Support the hiring/training of new Technicians and Home Managers

Who You Are

• A home maintenance expert with hands-on experience in home maintenance, repair, or general contracting
• A self-starter who thrives in fast-moving environments -- excited by the opportunity to help build and scale a growing company from the ground up.
• A demonstrated willingness to go above and beyond for our customers and team members – a ‘no task is too small' mentality
• A natural born leader who exhibits strong leadership qualities, able to inspire the team and guide the business

Benefits

• Take-home company vehicle assigned only to you (includes gas, tolls and car maintenance coverage)
• Health/vision/dental insurance
• PTO
• This position is based in and around the Needham, MA area and nearby towns.