Title Specialist
- Process and file titles, handle documents and perform general office tasks
- Use an online phone system to manage calls, answer escalations and resolve inquiries (3-4 calls per day)
- Check and update vehicle stock, log updates and provide detailed explanations to customers
- Scan titles and receive documents via FedEx
- Drive to local county clerk’s office on a rotating basis to manage title paperwork
- Prior experience in an office setting with strong customer service skills
- Ability to process documents meticulously, stay organized and handle escalated calls
- Familiarity with Microsoft Office; experience with phone systems is a plus (training on ASAP processing system provided)
- Willing to grow with our client’s team and learn the details of title processing
- Auto industry or title processing experience is a bonus but not required
- High school diploma or equivalent required; higher degree is a plus
Team Lead
LaSalle Network
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