Practice Manager

Job Description

Job Description

Description:

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.

What is this role about?

We are seeking a dynamic and experienced Practice Manager (referred to internally as a Clinical Operations Manager) to oversee the efficient functioning of our primary care office. The Clinical Operations Manager will play a crucial role in managing the clinical operations, ensuring regulatory compliance, optimizing workflows, and enhancing the overall patient experience. The incumbent will work collaboratively with our leadership team, primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model.

What are some of the day-to-day duties?

• This clinic-based role will include, but not limited to, the following responsibilities:
• Manage day-to-day clinical operations of the primary care office, including staffing, scheduling, and resource allocation to ensure smooth operations.
• Develop and implement operational policies, procedures, and protocols to enhance efficiency, productivity, and quality of care.
• Collaborate with providers, clinical support staff, and leadership team to streamline processes and improve patient flow.
• Oversee the recruitment, training, and performance evaluation of clinic staff to maintain a motivated and high performing team.
• Ensure compliance with regulatory requirements, accreditation standards, and best practices in clinical operations.
• Work collaboratively with our VP of Operations to monitor and analyze key performance metrics and implement strategies for continuous improvement.
• Manage inventory, supplies, and equipment necessary for clinical operations, ensuring adequate availability and proper maintenance.
• Serve as a liaison between clinical staff, administrative leadership, and external partners to facilitate effective communication and collaboration.
• Providing information and facilitating office tours for patients interested in joining our practice
• Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion
• Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
• Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals
• Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
• Additional duties as assigned

What are the requirements for this position?

• Proven experience in clinical operations management, preferably in a primary care setting.
• Strong leadership skills with the ability to motivate and mentor a diverse team of healthcare professionals.
• Knowledge of healthcare regulations, compliance standards, and quality improvement methodologies.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
• Proficiency in healthcare information systems and software applications, such as email, Outlook calendar, etc.
• Ability to work regular office hours Monday through Friday
• Ability to work for any employer in the United States

What are the preferred, “nice to have” requirements?

• Strong knowledge of Medicare billing and CPT coding
• Experience with Athena or another Electronic Health Record software
• Experience with seniors, under-served populations, individuals with disabilities or other complex social needs
• Bilingual in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese

What are the traits of someone most likely to succeed in this role?

• Organized – manages time effectively and operates efficiently
• Motivated – thrives in a busy environment
• Friendly – people enjoy their company because of their joyful nature
• Compassionate – they treat people with kindness
• Patient – they are not easily frustrated or flustered
• Resourceful – they are creative when it comes to problem solving
• Positive – sees glass as is half full vs. half empty
• Reliable – takes responsibilities seriously and always shows up on time

Why should I join Gather Health?

• We are a mission-based organization that is passionate about changing the way seniors experience primary care
• Our business model is unique and on the cutting-edge of the primary care industry
• Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues
• We are intentionally building a strong company culture and providing a compassionate and joyful work environment
• The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space
• We offer competitive pay and benefits for our Full-Time colleagues, including:
• Market-based base salaries
• Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
• 11 Paid Holidays
• Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
• Short and Long-Term disability insurance at no cost to you
• Basic life insurance coverage at no cost to you
• 401K match up to 4% of income
• Employee Assistance Program at no cost to you
• Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.