Director specialty and loss claims

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims team is currently seeking a Director Specialty and Large Loss Claims to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time/Exempt role

POSITION OVERVIEW:

Responsible for managing a specialty and large loss claim multi-team department. Expectation that multiple managers will report to this role. Technically proficient in specialty and large loss claims and highly engaged with the business and reporting. Participates in enterprise or claims wide projects as requested.

IN THIS ROLE YOU WILL:

• Ongoing activities associated with work product quality, including technical leadership/understanding of claims relevant areas managing team’s performance through file review results, financial activity analysis, ad hoc reports, and other methods.
• Provide feedback and coaching and take appropriate action.
• Accountable for expense oversight related to claim handling activities
• Manage according to established expense, reserve and settlement authority levels
• Build positive relationships with internal/external customers to accomplish organizational goals. Engage with the relevant business partners to analyze relevant data and benchmarks, review policy language, analyze trends and support agency relationships.
• Act as an expert resource for direct reports, other teams, business units and claims leadership
• Lead and/or participate in initiatives that support claims strategies and financial goals
• Responsible for assessing the present and future resource needs (based on function, location, and region) and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.
  
  

Talent/Performance Management

• Develop leaders as part of succession planning / Promote talent management for succession planning
• Participates in hiring Claim personnel's within their operation
• Participate in monitoring volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate
• Participate in disciplinary action up to and including termination
• Authorize opportunities for technical and industry training as part of a personal and professional development program
• Direct performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures
• Responsible for salary administration recommendations that are directly linked to individual performance
• Daily oversight of resources, workflow and processes
  
  

WHAT YOU NEED TO APPLY:

• MBA or Juris Doctor preferred with related management experience at least 7 years, including managing other leaders
• Effective problem solver who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
• Anticipates needs of the customer and takes a proactive approach to ensure they are met.
• Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
• Able to multi-task and reprioritize
• Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
• Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
• Possess technical knowledge of complex specialty or related claims combined with the ability to lead and develop others in that area
• Excellent communicator; communicates frequently in a clear, concise manner
• Able to understand and articulate claims operations in a way that drives and achieves team(s) results
• Proficient using MS Office and various vendor software
  
  

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment
• Ability to sit and/or stand for extended periods
• Required to work on-site as needed
• Ability to travel as necessary
• Ability to work hours in excess of 40 hours per week
• Ability to work in a fast paced, changing or stressful environment
• Ability to perform work in a noisy/loud work environment
  
  

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
  
  

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.