Help Desk Technician
- Must Hold an Active Secret Clearance
- CompTIA Security+ is required (per DoD 8140)
- Knowledge of the principles, methods, and techniques involved in service desk operations, support technician operations, and basic Active Directory.
- Knowledge of and ability to use and install relevant hardware, software and other equipment.
- Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals.
- Ability to assist with the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET clients.
- Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc.
- Associate's Degree in Computer Science, Information Technology or related field, or equivalent work experience (3-5 years) that includes IT operations and support.
- VPN, VTC, System Imaging, Encryption support experience highly preferred.
- Experience with Ivanti HEAT or other similar ticketing systems highly desired.
- Bachelor’s degree in Computer Science or Information Technology highly desired
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