Heat Pump Service Technician

About Jetson:

Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use. Here at Jetson, we believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, which can be dramatically reduced by converting to heat pumps, however, adoption lags due to high cost and friction in the retrofit process today. Solving one layer of the value chain won't move the needle on adoption. Mass adoption will come when it becomes a no-brainer for homeowners to transition. That is why Jetson is building the first fully vertically integrated home electrification company. Jetson will make it simple, transparent and affordable for everyone to get a heat pump.

The Opportunity:

We're seeking a skilled Service Technician to join our team, specializing in diagnosing, troubleshooting, and supporting residential heat pump systems. This is a non-selling role your focus will be on technical excellence and customer confidence, not sales quotas or upselling.

You'll play a key part in ensuring our installations meet the highest performance and quality standards. In this role, you'll perform system diagnostics, conduct walkthroughs of challenging installations, and provide field insights to improve our processes and training.

What You Will Do:

• No sales quotas or product upselling, this is a purely technical and support-focused position.
• You will not be responsible for closing deals or promoting upgrades. Your expertise ensures that systems perform at their best.
• Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
• Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
• Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
• Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
• Support training efforts by identifying recurring installation challenges or best practices.
• Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.
• Maintain accurate service documentation and uphold safety and quality standards.
• Will require some overtime during peak heating and cooling seasons.

What You Bring:

• 3+ years of experience as an HVAC or heat pump technician
• In-depth knowledge of heat pump systems, controls, and commissioning.
• Strong diagnostic and problem-solving skills.
• EPA certification (Type II or Universal) required.
• Excellent communication and documentation abilities.
• A commitment to professionalism, safety, and customer satisfaction.

Job Type: Full-time

Pay: $35 - $50 per hour

Benefits:

Dental Care

Extended Health Care

Vision Care

Life Insurance

Education Support
Free Lunch
Tools Provided

Uniform Provided

Work Location: Marlborough

Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

PI42a57485ba04-38003-38940953