Member Relations Coordinator Position Summary Essential Duties and Responsibilities Qualifications

Club Location:

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Job Title: Member Relations Coordinator

Department: Membership / Administration
Reports To: General Manager
FLSA Status: Non-Exempt
Location: Weymouth Country Club – Medina, OH

Position Summary

The Member Relations Coordinator serves as a key ambassador of Weymouth Country Club, delivering exceptional service while supporting the day-to-day operations of the Membership Office. This role is focused on fostering positive, professional relationships with members, assisting with communication and engagement initiatives, and ensuring accurate membership records. The ideal candidate is organized, personable, detail-oriented, and passionate about creating a welcoming, high-touch club experience.

Essential Duties and Responsibilities

Member Engagement & Service

• Serve as a primary point of contact for members, providing prompt, courteous, and professional assistance in person, by phone, and via email
• Greet members and guests warmly, reinforcing a culture of hospitality and service excellence
• Respond to member inquiries, requests, and concerns, escalating issues as appropriate to leadership
• Support member satisfaction and retention through proactive communication and follow-up

Membership Administration

• Maintain accurate and up-to-date membership records within club systems
• Assist with the processing of new member applications, onboarding, and orientation materials
• Support membership billing, documentation, and status changes as directed
• Prepare routine membership reports and correspondence

Communication & Event Support

• Assist with member communications including emails, newsletters, signage, and announcements
• Coordinate mailings and digital communications related to club events and initiatives
• Support member events, orientations, and club functions as needed, including occasional evenings or weekends

Office & Administrative Support

• Support general administrative functions including filing, scheduling, and document management
• Collaborate with other departments to ensure seamless member experiences
• Maintain confidentiality of member information and club business

Qualifications

Education & Experience

• High school diploma or equivalent required; college coursework preferred
• 1–3 years of administrative, hospitality, customer service, or member-facing experience preferred
• Experience in a private club, hospitality, or service-focused environment is a plus

Skills & Competencies

• Outstanding interpersonal and communication skills
• Strong organizational skills with high attention to detail
• Professional demeanor with a service-oriented mindset
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn club management and membership systems
• Ability to multitask, prioritize, and remain calm in a fast-paced environment

Physical & Work Requirements

• Ability to sit or stand for extended periods
• Occasional lifting up to 25 lbs
• Ability to work flexible hours as needed, including occasional evenings or weekends for member events

Why Join Weymouth Country Club

Weymouth Country Club offers a dynamic, hospitality-driven work environment focused on delivering exceptional experiences to our members and guests. Team members enjoy a culture rooted in professionalism, teamwork, and pride in service.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.