Desktop Support/ Network Technician/ Field Engineer to join our team!

Direct IT
Waltham, MA

Job Description

Job Description

We are a MSP in Waltham, MA.

Qualifications:

  • 1- Proficiency at desktop, server, and network support – should have complete understanding of firewalls, servers, networks, and desktops.
  • 2- Ability to communicate effectively, follow procedures, and show up on time every day.
  • 3- Ability to troubleshoot complex issues.
  • 4- Knowledge of virtualization, office 365, Active Directory, VPN.
  • 5- Exceptional interpersonal, communication and organizational skills.
  • 6- Have a reliable car

Responsibilities:

  • performs on-site installation, of Computers, Firewalls, Switches and repair of technical equipment, software, at client locations. (all clients in Massachusetts)
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • This position is mostly in the office in Waltham, MA
Company Description

Managed Service Provider, Focused in IT Support and Cyber Security

Company Description

Managed Service Provider, Focused in IT Support and Cyber Security

Posted 2026-05-13

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