Director sales operations leader

Clean Harbors is seeking a Director, Sales Operations Segment Leader to join the Company’s Sales Operations team. This is a strategic and execution-oriented role that serves as the Sales Operations lead for a specific business segment or LOB, acting as a trusted advisor to both segment leadership and the sales organization. This role is responsible for driving sales performance, process excellence, and customer experience outcomes through close alignment with sales and operations.

Position requires individual to be onsite daily at our company headquarters in Norwell, MA.

Clean Harbors (NYSE: CLH) is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, energy and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates in the United States, Canada, Mexico, Puerto Rico and India. For more information, visit

Clean Harbors offers all eligible employees a comprehensive benefits package including:

• Competitive annual salary
• Opportunities for growth, development and internal promotion
• Health, Dental and Life Insurance
• 401k, tuition reimbursement, and paid time off
• Company paid certifications, licenses and training
  
  

Responsibilities

• Ensures that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acts in a safe manner.
• Sales KPI Achievement & Execution Excellence: Lead efforts to drive attainment of key sales metrics by implementing and enforcing segment-specific sales processes, tools, and performance tracking.
• LOB Strategy Partnership: Act as the operational business partner to the segment’s sales and general management leaders. Align on go-to-market strategy, support sales planning, and deliver performance insights.
• Sales Enablement & Productivity: Work with Sales Enablement to roll out best practices, tools, and training to improve rep productivity and performance across the segment. Dive Salesforce adoption and utilization around sales resources within segment.
• Performance Insights & Reporting: Analyze sales performance, funnel health, and customer metrics to inform business decisions. Provide reporting and recommendations to both segment and enterprise leadership.
• Process Optimization & Root Cause Analysis: Identify bottlenecks and inefficiencies in the sales cycle. Develop and lead corrective actions that improve sales throughput and customer satisfaction.
• Collaboration & Alignment: Act as the central point of coordination between sales, operations, IT, customer success, and other support functions for the segment.
• Other duties as assigned.
  
  

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing or related field required. Master's or MBA preferred.
• 5-7 years of experience in sales operations, business operations, or related fields, with at least 3 years in a leadership role.
• Proven track record of driving operational efficiencies and optimizing sales performance in a large-scale, complex environment.
• Extensive experience in sales forecasting, data analysis, CRM management (preferably Salesforce), and sales tools implementation.
• Experience managing sales operations in a global or multi-market environment.
• Strong leadership and team management capabilities, with a proven ability to mentor and guide high-performing teams.
• Expertise in sales analytics, reporting, and budgeting, with the ability to turn complex data into actionable insights.
• Advanced proficiency in CRM systems (Salesforce), Microsoft Excel, and reporting tools like Tableau, Power BI, or similar platforms.
• Excellent communication, presentation, and collaboration skills.
• Strong problem-solving skills. Willingness to dive into business, system and data-related details while not losing sight of wider business impact.
• Strategic thinking with a strong understanding of sales operations and alignment with broader business goals.
• Must be able to demonstrate a high degree of tact, discretion, and sound business judgment.
  
  

40-years of sustainability in action.  At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.  

Join our safety focused team today!   To learn more about our company, and to apply online for this exciting opportunity, visit us at  

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

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