Sales Administrator / Customer Experience Coordinator
Job Description
Job Description
Sales Administrator / Customer Experience Coordinator
Lawless Chrysler Jeep Dodge Ram – Woburn, MA
Lawless Chrysler Jeep Dodge Ram is looking for a highly organized, detail-oriented team member to support our sales department and ensure every customer receives a consistent, high-quality experience from first contact through follow-up.
This is an entry-level role with hands-on training, clear structure, and strong earning potential as responsibilities grow.
What You’ll Do
- Serve as the first point of contact for incoming customers (phone, internet)
- Manage and track all customer communication within our CRM system
- Ensure timely and consistent follow-up for all sales leads and showroom visits
- Coordinate and distribute incoming leads to the appropriate sales team members
- Support the sales team by maintaining organized workflows and accurate records
- Greet customers professionally and create a welcoming dealership experience
- Identify gaps in communication or follow-up and proactively address them
What We’re Looking For
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Comfortable using computers, CRM systems, and Microsoft Excel
- Reliable, consistent, and able to manage multiple tasks at once
- Customer-first mindset with a positive, professional attitude
- Motivated to learn, grow, and increase earning potential
Why Join Us
- Structured training with clear expectations and support
- Opportunity to grow into higher-level roles within sales or operations
- Competitive compensation with performance-based increases
- Fast-paced, team-oriented environment
- A role where your impact is visible every day
Apply Today
If you’re someone who thrives on organization, communication, and keeping things running smoothly, we’d love to meet you.
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