IT Director
- Ensure fluency in corporate IT standards and communicate them to the business
- Develop and manage IT department staff performance
- Plan, design, and implement changes to the WAN/LAN network infrastructure, including data centers
- Manage cybersecurity, including infrastructure updates and patches, ensuring proactive protection
- Establish and enforce network security, acting as a gatekeeper for developers and engineers
- Oversee troubleshooting, systems backups, archiving, disaster recovery, and provide expert support
- Oversee help desk activities and respond to escalated issues, providing Level 3 technical support for the Engineering group
- Manage the development of internal and external web sites
- Handle Internet DNS provisioning and domain name procurement
- Provide DBA support for backend databases for financial systems, web sites, and intranet sites
- Maintain security badge systems and facility access rights
- Build and maintain vendor relationships, manage hardware, software, and telecommunications purchases, and ensure responsible asset inventory
- Coordinate upgrades to telecommunications systems and oversee changes
- Advise managers on IT trends, technical problems, equipment needs, system upgrades, and recommend cost-effective solutions
- Communicate with internal users to identify needs and evaluate alternative solutions, seeking opportunities to increase satisfaction
- Continuously seek improvements in internal IT processes and implement solutions
- Skills in SQL for monitoring performance data, identifying security threats, and improving operational efficiency
- Bachelor’s Degree or equivalent experience and/or Network Related Certifications
- 10 years of network management and computer systems experience, with at least 5 years in a leadership role
- Strong technical knowledge of network and systems administration, cloud solutions, cybersecurity, and enterprise software
- Experience in managing cybersecurity infrastructure
- Proficient in managing routers, switches, and both on-premises and cloud-based/data center infrastructure
- Experience in day-to-day IT support of a technology business and staff management
- Strong problem-solving, project, and process management skills
- High-level thinker, team leader, and hands-on approach
- Proven track record in managing corporate standards
- Excellent service orientation with effective interpersonal and communication skills
- Ability to handle sensitive and confidential information
- Role can be located at any OPS business (Peabody, MA; Depew, NY, or Keene, NH)
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