Customer Service Associate

Love helping people? Ready to be part of something special?

Norfolk Hardware & Home Center isn't just another retail job – we're a thriving, family-owned business experiencing record growth, and we need enthusiastic people to join our team. If you light up when you solve a customer's problem, enjoy the energy of a busy store, and want to work somewhere that values your contribution, keep reading.

Why This Role Matters

As a Customer Service Associate, you're not just ringing up sales – you're the final touch in our customers' experience. You're the friendly face that makes sure they found everything they needed, the helpful voice that answers that last-minute question, and the reason they'll come back next time. In a world of big box stores, we're proud to be the local place where people come for DIY solutions and leave with a smile.

Why Norfolk Hardware & Home Center?

• Room to grow : We're part of the diverse Norfolk Companies family with real opportunities to learn and advance
• Team atmosphere : No "that's not my job" here – we all pitch in and support each other
• Stability with a personal touch : Long-standing, family-owned business with the heart of a small company and the opportunities of a larger organization
• Make a difference : Help your neighbors and community members tackle their projects

What you will be doing

The Customer Service Associate is responsible for delivering exceptional customer service. 

• Process customer purchases accurately and efficiently, handling cash, checks, and credit card transactions in accordance with company policies.
• Monitor customer lines and request additional cashier support when more than two customers are waiting or transactions are taking longer than expected.
• Provide assistance to customers by answering questions, directing them to products, and answering phone inquiries.
• Help prevent shrink by assisting fellow cashiers in spotting items on carts or undercarriages that may be overlooked.
• Keep the register area clean and stocked with necessary supplies such as bags, receipt paper, and pens.
• Maintain regular and punctual attendance, which is an essential function of this position.
• Ensure a safe and secure environment for both customers and employees through attentiveness and adherence to safety practices.
• Represent Norfolk Hardware and Norfolk Kitchen & Bath professionally at all times and address all customer interactions with a courteous and positive attitude.

  Candidates will have the following experience & knowledge:

• Strong verbal communication and customer service skills in both face-to-face and phone interactions.
• Ability to work effectively as part of a team with minimal supervision.
• Basic computer proficiency, including the use of point-of-sale (POS) systems.
• Capability to assist customers with product questions and inquiries.
• Basic math skills for handling cash and processing transactions.
• Accurate handling of various payment types including cash, credit, and checks.
• Minimum 1 year of experience in a customer service or cashier role.
• Experience in a hardware store or similar retail environment is preferred.

Physical Requirements & Working Conditions

• Must maintain a neat, professional appearance and demeanor.
• Ability to operate a computer, view screens, and use a keyboard and mouse.
• Able to communicate clearly and verbally with customers.
• Capable of reading small print on price tags and computer screens.
• Occasionally required to lift and move up to 25 lbs.
• May occasionally be exposed to outdoor weather conditions.

Norfolk offers a wide selection of benefits including medical, dental & vision insurance, paid time off, training, company paid life insurance and much more.

PM19

Compensation details: 16-17.5 Hourly Wage

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