Front Desk Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Paid time off
- Vision insurance
We are seeking a positive, friendly, and professional Front Desk Representative to provide exceptional service to our performing arts school families and visitors by phone, email, text and in-person. With a golden voice, and shining attitude. Is that you? Will treat visitors with warmth, professionalism and competence, working in a fast-paced environment effectively. Will work as part of team, providing administrative support, while reporting to the Executive Director. Must be competent handling details well. Hours for this position: Mon - Tues 2:00 - 8:00, Wed - Thurs 2:00 - 9:00, Sat 8:45-4:00. 1 Saturday per month off. May sub Friday 1-7, or Sunday 1:15 - 6:15 on occasion. ( Mon-Thurs 1 p.m. start may be available). 2 Sundays per year for special events. 1x per year training conference, where travel for 2-3 days may be required. Hours may change due to promotion or growth in the company. Responsibilities include:
- Welcome incoming visitors, answer phone, text, and emails - answering questions or route info as appropriate.
- Book appointments using smart calendar software, and respond to inquiries. Enter info accurately into appropriate system for future use.
- Keep client and certain school info confidential
- Provide families and prospective families with an exceptional customer service experience.
- Support faculty administrative needs, as per training.
- Oversee basic smooth operation of the space before, during and after class delivery times to keep space orderly and tidy as needed.
- Ensure compliance with school policies.
- Special projects for Directors.
- Help with holiday decor and special programs.
- Provide Special Event support as required.
- Report emergencies, and handle if appropriate, as per policies.
- Experience in Hotel, Restaurant, or high-end Retail Sales industry preferred.
- Familiarity with hospitality industry standards of service helpful.
- Ability to sell with honesty, and have excellent in-person customer support skills
- Friendly and outgoing personality with the ability to confidential information.
- Front Desk Representative must possess excellent communication skills, be very organized, and possess excellent memory and the ability to stay focused on the department priorities.
- Proficient in English; knowledge of other languages is a plus
- Computer literacy: Google Suite, Apple Computers, Calendar online software, Project management software, Canva or Adobe Illustrator, use of virtual software ( Zoom, G-Meet).
- Keyboard skills 35 wpm+.
- Able to resolve issues effectively within guidelines provided.
- Rare: able to lift up to 20 pounds
- Accrue up to 45 hours PTO per year, plus bonus days for performance
- Performance and goal-based bonuses
- 401 with Employer match
- Vision Dental Life
- Other perks
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