Senior Site Reliability Engineer

Full-time

Description

Hybrid (minimum 2 days/week): Boston, MA Headquarters

Build the foundation of reliability that powers the electric grid of tomorrow.

We are seeking a Senior Site Reliability Engineer to establish LineVision's dedicated SRE practice and ensure our grid intelligence platform delivers the exceptional reliability our utility customers depend on. If you are looking to own the development of critical systems observability, deployment processes, and incident response protocols that directly impact grid operations, join us at LineVision, Built In Boston Best Places to Work !

What will you do?

Core Responsibilities and Key Performance Objectives

• Establish and maintain Service Level Objectives (SLOs) and observability frameworks for critical services supporting utility grid operations
• Implement CI/CD guardrails including canary deployments, automated rollbacks, and pre-production validation to improve deployment reliability
• Develop comprehensive incident response procedures with documented runbooks, escalation paths, and blameless post-incident review processes
• Partner with platform, engineering, and customer support teams to instrument systems and build reliability capabilities where they deliver maximum impact
• Design and implement monitoring dashboards tracking SLA compliance, reliability metrics, and error budgets

Within the first 3 months:

• Complete comprehensive assessment of LineVision's current infrastructure, identifying critical services requiring immediate observability improvements
• Establish baseline SLOs for top-priority services and implement initial monitoring dashboards in partnership with platform and support teams
• Document current deployment processes and incident response procedures, identifying gaps and quick-win improvements

Within the first 6 months:

• Deploy production-ready observability framework covering all critical customer-facing services, with alerts configured for key reliability signals
• Implement CI/CD improvements including automated testing gates, canary deployments, and rollback capabilities for core platform services
• Lead 3+ blameless post-incident reviews, establishing templates and processes that become standard practice across engineering

Within the first year:

• Achieve measurable improvements in deployment success rates and mean time to recovery (MTTR) through implemented SRE practices
• Build strong cross-functional partnerships resulting in proactive reliability improvements identified through error budget monitoring
• Establish LineVision's SRE practice as a recognized capability, with documentation, runbooks, and processes that can scale with company growth

How to succeed in this role

Key Competencies

• Critical Thinking : Lead problem-solving efforts around complex reliability challenges, consistently applying critical thinking to identify root causes and prevent future incidents
• Taking Ownership : Lead reliability projects with minimal supervision, taking full ownership of SRE practice development and system observability outcomes
• Stakeholder Management : Manage relationships across engineering, platform, and support teams, providing clear updates on reliability metrics and leveraging influence to align on SRE priorities
• Delivering Innovative Solutions : Lead implementation of modern SRE practices, inspiring teams to think creatively about reliability challenges in utility infrastructure context

Essential Skills

• AWS Expertise : Strong experience with core AWS services including EC2, RDS, Lambda, and networking/VPC configuration for production environments
• Observability & Monitoring : Hands-on proficiency with tools like Datadog, Prometheus, Grafana, or CloudWatch for instrumenting distributed systems
• Infrastructure as Code : Experience with Terraform, CloudFormation, or Pulumi for managing and versioning infrastructure
• Programming : Python and TypeScript experience for automation, tooling, and system instrumentation
• SLO/SLA Frameworks : Demonstrated experience establishing Service Level Objectives and tracking error budgets

What Sets the Best Candidates Apart

• Background in energy, utility, or critical infrastructure sectors where reliability directly impacts public services
• AWS certifications demonstrating deep platform expertise
• Experience with security compliance frameworks (NERC CIP, ISO 27001, SOC 2) relevant to utility operations
• Track record of building SRE practices from the ground up in fast-growing technical organizations

Interview Process

• Apply Online.
• Round 1: Phone screen
• Round 2: Hiring Manager Interview
• Round 3: Panel Interviews
  • Panel 1: Technical competency & experience - AWS architecture, observability tooling, SRE practices
  • Panel 2: Teamwork, culture fit, and cross-functional collaboration
• Final Round: Leadership Team & Hiring Manager Sign-Off

What does joining LineVision mean for you?

• Impact. Your talent, time, and energy will critically impact our success in accelerating our mission of providing utilities with grid intelligence to enable affordable, reliable power.
• Ownership. You will hold broad responsibilities with high autonomy and trust in a communicative, collaborative, and fast-paced environment.
• Flexibility. You will be empowered to maintain work-life balance with trust-based PTO and a flexible work schedule.
• Real World Innovation. You will join a motivated and high-performing team working with cutting edge, patented technology to help solve key obstacles to meet the demands of an AI-powered future.

Who we are…

LineVision is a grid-enhancing technology company enabling electric utilities to deliver affordable, reliable power and accelerate the electrification of the global economy. Our grid intelligence platform delivers the most accurate, network-wide dynamic line ratings and enables safer, more reliable grid operations with a combination of optical sensors and advanced environmental modeling. LineVision's global customer base includes eight of the ten largest US utilities, including National Grid, Southern Company, and Exelon.

We are LineVisionaries:

• We are Innovators: we light the way with tenacious creativity and do good work.
• We are Empowered: With high trust and high autonomy, the floor is yours, and the opportunity is ours.
• We are Welcoming : Come as you are, our doors are open. We are better together.
• We are Trusted Partners: We elevate our customer champions through shared thought leadership. We deliver on commitments.
• We are All In : We are building a community of passionate individuals who want to dent the universe.

At LineVision there’s no such thing as a "perfect" candidate. We are looking for exceptional people who want to make a positive impact through their work and facilitate an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Meet our team, and understand our mission:

Salary Description

$135,000-$155,000 + 10% bonus + equity