Student Success Assistant

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.

• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.

• Have a valid United States Social Security Number (SSN).

• Remain in “valid” Visa status as applicable.

• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.

• Federal Work Study student may apply.

• In good disciplinary standing.

• Must be located in the U.S.

For complete program details, please go to our website:

The Student Success Assistant is a part-time undergraduate student employee role within Berklee’s Student Success Center. This position serves as both the frontline point of contact for students visiting the Center and a key administrative support resource for full-time staff.

Essential Duties and Responsibilities:

Frontline Navigation Desk:

• Warmly welcome and proactively greet all students, staff, and visitors as they enter the Student Success Center, serving as the primary first point of contact.
• Sign students in for appointments, drop-in sessions, and information sessions; personally guide them to gathering spaces when needed.
• Provide peer-to-peer navigation by helping students identify and seek out appropriate campus resources, directing them to online resources when applicable.
• Develop a working knowledge of each Student Success department, including staff roles and how they serve students.
• Perform daily opening and closing functions and complete office tasks as assigned by the supervisor.

Administrative & Supervisory Support:

• Assist in creating weekly briefs that include drop-in hours, reminders, and important notes for the week using Berklee.edu calendars
• Collaborate with a team of other undergraduate part-time Student Success Assistants to provide support to the Success Center.
• Maintain inventory of office supplies, the break room area, and the student snack station.
• Provide backup support at the Navigation Desk during peak periods.

Required Skills and Knowledge:

• Strong customer service skills, or a genuine desire to develop them.
• Ability to multitask and manage competing priorities during peak periods.
• Strong organization and communication skills.
• Basic proficiency with technology and software applications.
• Adaptable, proactive, and willing to learn.

Preferred Skills and Knowledge:

The following learning benefits reflect the preferred qualities and growth areas this role is designed to foster:

• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong communication, organization, and interpersonal skills.
• Experience or interest in peer leadership and student employee experience.
• Familiarity with student services and support ecosystems.
• Confidence in administrative coordination.

Expected Hours Per Week: 5-10

Expected Dates and Times of Shifts: Monday-Friday depending on class schedule and extracurriculars

Start Date:

• Summer 2026 – May 15, 2026 through August 20, 2026
• Fall 2026 – August 21, 2026 through December 17, 2026

Hourly Rate: $16.45
Hiring Manager: Gabriella Flores & Miguel Landestoy