Housekeeping Attendant

TOURISTS is looking for housekeeping attendants to join our team — both seasonal and year-round, with full-time and part-time positions available. Our ideal candidate is a self-starter, ambitious, and engaged. Compensation is based on experience and all attendants will be eligible to collect tips. Benefits are included and detailed below.

TOURISTS is a 46-room boutique lifestyle hotel in North Adams, MA, situated on a 70-acre nature campus just down the road from MASS MoCA and the Clark Art Institute. Since opening in July 2018, TOURISTS has received numerous accolades; but our biggest point of pride is our staff–the kind, hard-working, and dedicated folks who work at TOURISTS are the reason guests keep coming back to the Berkshires year after year.

TOURISTS is committed to offering a safe, kind, and supportive work environment for people from all walks of life. TOURISTS is an Equal Opportunity Employer and fosters a culture of diversity, equity, and inclusion.

This position status is FLSA Hourly (Non-Exempt).

Essential Functions:

• Maintain Inventory Tracking system for all Housekeeping Items (linens, room amenities, cleaning supplies) incorporating cohesive damage product tracking
• Update and maintain all Housekeeping logs and checklists
• Monitor guest rooms, laundry room and other guest areas for maintenance needs and communicate with Maintenance Staff on work orders
• Monitor guest rooms for in-room service items and coordinate with the Food & Beverage & Front Desk staff for retrieval service
• Communicate timely and effectively with Front Desk on guest room status and other guest needs
• Resolve and/or escalate guest complaints regarding property operations
• Comply with health, Safety and fire regulations; comply with safety and emergency procedures and OSHA requirements
• Ensure timely reporting of all safety infractions and injury incidents

Benefits

• High quality health and dental insurance is offered through Blue Cross Blue Shield to all full-time employees with a competitive employer contribution
• Reimbursement for healthy habits and fitness goals
• 80 hours of Paid Time Off per year is offered to all full-time employees after completing 6 months of employment
• Holiday pay for applicable working holidays
• 401(k) through Guideline
• Hotel and dining discounts for all employees
• Continuing education and professional development opportunities

Competencies

• 1+ year housekeeping experience or related experience; Hotel experience is preferred. Will train if no experience.
• High School diploma or general education degree (GED).
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to communicate effectively with co-workers and guests

Working Conditions/Environment

• The noise level in the work environment is usually moderate
• The person in this position may have to lift up to 50 pounds on a daily basis. Any lift over 50 lbs is deemed a two-person lift.
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• The position does require movement between rooms on property exposing individual to variable climate conditions..
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TOURISTS is an EEOC Employer.

The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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