Access Manager

Overview

Reporting to the Director of Oncology Access, the Access Manager is responsible for the day-to-day operations of the Inpatient Oncology Access Department with a focus on coordination of inpatient elective admission scheduling and appropriate triage location for hospital admissions. This role serves as direct supervisor for Inpatient Access Coordinators and a Program Administrator and oversees staff assignments to ensure adequate coverage for all shifts for this 24/7 team. The Access Manager is responsible for onboarding and training new hires and existing staff on new processes and protocols.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

• Supervises and coordinates Patient Access Coordinators and Program Administrator.
• Drives compliance with organizational policies, regulatory standards, and revenue cycle best practices.
• Monitors performance metrics, identifies trends, and implements process improvements to enhance operational efficiency.
• Provides coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence.
• Oversees all scheduling, training, workflow, staff assignments, and coverage for all Access Coordinators and Program Administrators.
• Identifies operational issues and challenges and works with Access Director for improvements and solutions.

Knowledge, Skills and Abilities:

• Understanding of healthcare operations (hospital admissions, patient transfers, bed management/capacity concepts).
• Demonstrated ability to work as an effective member of an interdisciplinary team.
• Demonstrated skills in critical thinking, effective communication, organizational skills, problem solving, and ability to make appropriate independent decisions.
• Excellent verbal and written communication skills.
• Ability to oversee employees.
• Knowledgeable with Epic, Outlook, Microsoft Office.
• Strong customer service skills.
• Strong collaboration skills and ability to work effectively as part of a team.
• Demonstrated flexibility and ability to take on additional responsibilities as situations require.
• Ability to adapt to ever-changing environment.

Minimum Job Qualifications:

• Bachelor's Degree in Health Administration, Nursing, or related field required.
• Minimum 5 years of Patient Access experience in a healthcare setting, with 2 years of progressive leadership experience in a supervisory or lead role required.

License/Certification/Registration Required:

None

Supervisory Responsibilities:

Yes

Patient Contact:

None

Special Working Conditions:

Remote, occasional time on-site.

Remote work requirements:
• Secure, private workspace compliant with HIPAA (no printing PHI).
• Reliable high-speed internet; ability to use computer, VPN, softphone, and collaboration tools.
• Comfortable with prolonged screen time, rapid multitasking, and high-volume phone/virtual communication.
• Must work from within the United States. Residence in New England or an employer-approved state may be required, per HR policy.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$78,500.00 - $85,900.00