Clinical Operations Manager

About QBS

QBS, short for Quality Behavioral Solutions, provides evidence-based training for organizations supporting individuals with behavioral challenges. Our Safety-Care® program equips staff with practical, trauma-informed strategies rooted in Applied Behavior Analysis (ABA) and Positive Behavior Interventions & Supports (PBIS).

We serve schools, healthcare providers, and human services organizations, focusing on creating safer environments and preventing and managing challenging behaviors. Safety-Care promotes humane, reinforcement-based approaches that teach replacement behaviors and new skills, helping to reduce dangerous incidents and minimize the need for restrictive interventions while improving safety and outcomes for all involved.

At QBS, we’re a passionate, growth-focused team dedicated to making a meaningful impact on vulnerable populations. Our values – find a way, love the mission, show you care, and do the right thing – guide everything we do. We are mission-driven, people-focused, and dedicated to continuous growth and innovation to help others thrive.

About the Role

As a critical execution partner to the Director of Clinical Operations, the Clinical Operations Manager will drive day-to-day activities and initiatives that ensure the clinical team runs smoothly and scales effectively. While the Director maintains accountability for high-level strategy and program development, this role is responsible for implementing and managing core functions that support our Master Trainer (MT) Team.

Key responsibilities:

• Serve as the execution partner to the Director of Clinical Operations, translating strategies into day-to-day systems, processes, and deliverables.

• Support Master Trainer hiring by partnering with the talent team to define role requirements, refine evaluation criteria, align on hiring needs, and contribute to candidate assessment and outreach.

• Own the onboarding and early-stage development experience for new Master Trainers, overseeing a comprehensive program designed to ensure clinical excellence, team consistency, and long-term success.

• Gather feedback and evolve onboarding and development processes to support the changing needs of the team as it grows.

• Provide direct support to the Director by driving key clinical initiatives forward and ensuring accountability on deliverables.

• Maintain accurate documentation and ensure operational consistency across clinical processes.

• Serve as a go-to resource for Master Trainers, offering day-to-day operational and clinical support.

Requirements

Qualifications

• BCBA certification required, with a strong foundation in behavior analysis principles and practices

• 3–6 years of professional experience in behavioral health, special education, or clinical operations, with increasing responsibility over time

• Direct experience supporting clinicians, educators, or trainers in an ABA or behavior-focused environment, with a solid understanding of the operational needs of clinical teams

• Demonstrated experience supporting recruiting and hiring efforts, including working within an applicant tracking system (ATS)

• Experience supporting onboarding processes for new hires

• Comfort with data tracking, documentation, and maintaining consistency in operational processes

• Strong organizational and communication skills, with the ability to manage timelines, deliverables, and team coordination

• Proficiency with Microsoft tools including Outlook, Excel, PowerPoint, and Word

Attributes:

• Mission-driven with a passion for trauma-informed, reinforcement-based behavioral support

• Resourceful and solutions-oriented, able to find a way through challenges

• Process-focused and feedback-driven, always seeking to improve systems

• Adaptable and comfortable in fast-paced, evolving environments

• Collaborative and supportive, with strong interpersonal skills

• Committed to QBS’s values: find a way, love the mission, show you care, and do the right thing

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k) with company match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Professional Development