Selling and Service Assistant, Boston

Description

The Team:

The Hermès Boston Boutique will open in 1988 and will focus on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced luxury environment.

The Opportunity:

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions CRM SKUs monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.

All other duties as assigned by the supervisor.

About the Role:

• Accurately record point of sales transaction at the register: processing sales sends repairs assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting offer to assist and answer questions and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising returning merchandise to floor retrieving stock physical preparation of stock room.
• Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags boxes notecards ribbon POS station and the like) are stocked at all times maintain selling floor merchandising standards straightening filing in etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment physical EAS tagging ticketing etc. Provides assistance as needed in physical inventory preparation.
• Support of After Sales area as needed: Logging in repairs contacting clients maintaining active records.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
  

Supervisory Responsibility:

• NO
  

Budget Responsibility:

• NO
  

Decision Making Responsibility:

• NO
  

About You:

• 1 year retail experience in a luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi-task.
• Detail oriented.
• Strong organizational skills.
• Computer skills: Microsoft Office.
• Ability to handle difficult situations with grace compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.
  

The range for this role is $24.57 to $27.14 per hour. Actual rates are determined based on the job location and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families including:

• Commission and bonus incentives based on sales performance
• Medical Dental Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days 11 company holidays 3 floating holidays 2 wellbeing days and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts fitness reimbursement voluntary life insurance
• Product discount and EAP resources
• Access to Calm App Health Advocate Family Building Support and more!
  

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview

Since 1837 Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès a house dedicated to making highly-crafted beautiful objects made to stand the test of time.

An independent family-owned company Hermès is dedicated to keeping production in France through its 42 workshops The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15000 people worldwide with over 6000 of the workforce being Hermès craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Hermès our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Link here .

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Hermès of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at . Please do not submit resumes or applications to this email address.

Required Experience:

Junior IC