Employee Experience Manager

Employee Experience Manager

Job Title: Employee Experience Manager
Department: People & Culture
Location: Boston - Hybrid (3x/wk onsite requirement)

Position Summary

The Employee Experience Manager is a key member of the People & Culture team, responsible for designing, executing, and elevating the associate experience through strategic events, internal communications, remote engagement programs, recognition programs, and cultural initiatives. This role ensures that our company culture is intentionally designed and reinforced, not left to chance. By aligning employee experiences with our company values, the Employee Experience Manager helps create a workplace that attracts, retains, and motivates top talent, reinforcing the company’s Extreme Competitive Advantage: People are #1. This role contributes to success in many business-critical areas, including recruiting, retention and development, employee performance and the strength of our employer brand.

Key Responsibilities

Events

• Plan, prepare, and execute impactful company events, including:
  • Eight monthly all hands meetings (which we call Corporate Meetings)
  • Business Works (annual global company offsite)
  • Off-site onboarding and learning experiences facilitated by our external leadership development partner
  • Annual holiday parties, milestone anniversaries, cultural observances, regular wellness activities, and pop-up events
• Manage event logistics: site selection, negotiating contracts, transportation, food & beverage, entertainment, vendor relations.
• Oversee and reconcile employee engagement budget.
• Analyze post-event feedback to continuously improve experiences.
• Partner with colleagues in Dubrovnik to provide strategic oversight on our global engagement strategy and to execute worldwide initiatives.

Strategic Internal Communications

• Develop and deliver internal communications that support engagement and reinforce company culture.
• Partner with leadership to craft messaging for key initiatives, celebrations, and recognition moments.
• Ensure consistency in tone, branding, and delivery across communication channels.

Recognition & Milestone Celebrations

• Create and implement recognition programs tied to performance and business metrics.
• Lead the planning and execution of milestone rewards and celebrations across the organization.
• Ensure timely and meaningful acknowledgment of associate achievements.

Volunteering & Philanthropy

• Own relationships with nonprofit and charitable organizations and partner with them to plan and execute 25+ annual volunteering events.
• Track participation, impact, and feedback to strengthen programming.

Virtual Associate Experience

• Design creative strategies to engage and integrate remote associates.
• Implement virtual experiences that foster connection, recognition, and inclusion.
• Explore innovative tools and technologies to improve the virtual employee journey.

Qualifications

• 5+ years of experience in employee engagement, event planning, or internal communications (experience in HR or People functions preferred).
• Proven ability to plan and manage large-scale corporate events and recognition programs.
• Strong organizational, budgeting, and project management skills, with ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Demonstrated ability to link events, culture, and recognition to business performance and engagement.
• Experience leading volunteering and community engagement programs.
• Adaptability to thrive in a fast-paced and changing environment.
• Creative mindset with passion for designing impactful associate experiences (in-person and virtual).
• Strong collaboration skills with the ability to influence without direct authority.