Remote Payment Processing Representative

Full Job Description

Equity Residential, an S&P 500 real estate investment trust and a leader in residential real estate, is seeking a detail-oriented and collaborative financial professional to join our Augusta Accounting team. In the role of Accounts Payable Assistant, you will support the day-to-day financial operations by ensuring the accurate and timely payment of invoices while proactively resolving billing inquiries with residents and vendors. Your attention to detail and commitment to service will help maintain strong financial controls and support our property teams in delivering a consistently exceptional living experience.

WHO YOU ARE

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• Organized and Confident. You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with individuals across all levels of the organization.
• Motivated. You invest extra energy to reach your goals.
• A Solution-Oriented Team Player. You are united with teammates, follow through on commitments, and let co-workers and business partners know that they matter.
• Energetic and Positive. You are an outgoing, gregarious brand ambassador who motivates and excites others to elevate their performance.

WHAT YOU'LL DO

Property Issues & Reconciliation (60%)

Communicates with property regarding SODA Payments and billing issues.

Assists with phone calls from vendors and internal customers with questions

regarding payments.

Researches and resolves issues in a timely manner, according to established

department procedures.

Escalates items to appropriate supervisors/departments when applicable.

Reviews invoices for accuracy regarding credits and underpayments.

Returned SODA checks contacts properties/recipients for correct remit addresses

and re-mails checks accordingly.

Researches refund checks received from vendors

Payment Processing (30%)

Matches checks to required remittance

Researches open checks

Submits Stop payments and voids as needed.

Communications (10%)

Supplies vendors/properties with supporting documentation to resolve billing issues

in compliance with established department guidelines.

Other Duties/Projects

Assist coworkers and management in special projects as needed.

Files information as defined by Division Controller.

Other duties as deemed necessary and/or assigned by management.

REQUIREMENTS

• The ideal candidate will have a High School Diploma or equivalent.
• Some office experience, some mailroom experience and data entry skills are helpful.
• email and telephone communication skills required.