Communications & Customer Engagement Specialist

Program Overview

About The Role

Position Overview

The Communications & Customer Engagement Specialist serves as the primary voice of the IT service provider to the broader organization. This role is responsible for crafting clear, professional, and engaging communications that support IT initiatives, operational updates, service changes, and incident notifications. The ideal candidate combines exceptional communication skills with a solid understanding of IT operations, enabling them to translate technical information into accessible, audience appropriate messaging .

Key Responsibilities :

• Develop, write, and distribute organization wide communications related to IT activities, initiatives, outages, upgrades, and service changes.

• Serve as the central communications liaison between IT service teams and internal stakeholders.

• Create and deliver presentations, briefings, and messaging that effectively convey IT priorities, project updates, and service impacts.

• Maintain consistent communication standards, tone, and branding across all IT messaging channels.

• Partner with IT leadership and technical teams to understand upcoming initiatives and translate complex technical concepts into clear, user friendly content.

• Manage communication timelines to ensure timely delivery of critical information, especially during incidents or service disruptions.

• Support customer engagement strategies that enhance awareness, understanding, and adoption of IT services.

• Gather feedback from end users and stakeholders to improve communication effectiveness and customer experience.

• Contribute to the development of communication plans, FAQs, knowledge articles, and other support materials.

Qualifications

• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years with a HS Diploma
• Strong written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Demonstrated excellence in writing, editing, and presentation development.
• Familiarity with IT operations, service management concepts, and common technology terminology.
• Ability to translate technical information into clear, concise, and engaging content.
• Professional presence and confidence when interacting with personnel at all levels of the organization.
• Strong organizational skills and the ability to manage multiple communication streams simultaneously.
• Experience in customer engagement, internal communications, or IT service communication preferred.
• Proficiency with communication tools, presentation software, and collaboration platforms.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.