Service Now - SAM Pro Administrator

As the Service Now SAM Pro Administrator, you will:

• Serve as the SME and Technical Administrator for the SAM Pro Tool.
• Review/Evaluate new features and functionality for all upcoming upgrades that are found with SAMPro.
• Outside of the box thinking strategy on SAM Pro improvements and/or automation ideas.
• Monitor SAM Pro Software Models, Discovery Maps, Normalization & Reconciliation to ensure accuracy is maintained according to industry standards.
• Provide monthly reporting SAM Pro Software Models, Discovery Maps, Normalization & Reconciliation to ensure accuracy is maintained according to industry standards.
• Daily review of the SAM/Admin Job Results Log to ensure nothing is failing, if failing notify leadership team and provide action plan, fix, & execute.
• Evaluate/Test new integrations and make recommendations for continued maturity.
• Review and approve of new integrations and recommendations for continued maturity.
• Assess each integration into the SAM Pro Tool to ensure it is running properly if not; notify leadership team provide action plan, fix, & execute. (e.g., SCCM).
• Monitor and ensure all SaaS connectors are fully functioning; if failing notify leadership team and provide action plan, fix, & execute.
• Maintain & automate reporting for Renewal Calendar within Service Now (monthly).
• Participate in the ServiceNow Upgrade which includes Change Mgmt process testing (all environments) etc.
• Perform monthly health checks for the following: SW Models, Normalization Rate, Reconciliation, Publisher Part numbers etc. if failing notify leadership team and provide action plan, fix, & execute.
• Participate in weekly team meeting calls.
• Create & maintain automated monthly lifecycle reporting (In support, EOS, EOES, EOL) (i.e. SAM Overview Dashboard) or other reports as needed.
• Automate Exposure Reporting.
• Automate Rogue Install reporting.

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"​• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.