Case Coordinator

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

POSITION SUMMARY

The ELAHP Case Coordinator for Housing Search is responsible for providing assessment and housing search services primarily to older, homeless, low income individuals, but may also work with couples, younger clients, and clients that are insecurely housed, with the goal of finding and securing safe, stable, permanent housing.

Position: Case Coordinator

Department: Elders Living At Home Program

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Conduct comprehensive assessments of referred clients. Assessments may be done in ELAHP office, at homeless shelters, at clients’ home or elsewhere in the community, as appropriate.
• Find and apply for appropriate subsidized housing for low income adults.
• Perform online searches for market rate apartments for clients with vouchers.
• Assist clients in contacting potential landlords/management companies and filling out housing applications.
• Accompany clients to interviews/screenings for potential housing opportunities.
• Follow up on submitted housing applications.
• Refer clients to non-housing services when appropriate.
• Refer clients to outside services that clients may needed once client is housed.
• Consult with BMC physicians, nurses, social workers and others to develop housing search plan and post-housing stabilization plan to address clients’ issues.
• Assist clients facing eviction or lose loss of housing by accompanying them to court, contacting landlords, referring clients to legal assistance resources, applying to rental assistance sources, and other actions necessary to help client clients maintain housing.
• Assist clients in remaining in current housing. This stabilization assistance includes but is not limited to assessing living situation, doing home visits (when appropriate), making regular contact with client, referring for home care, meals on wheels, visiting nursing, the Ride and other services, contacting clients’ family, medical and mental health providers, and landlords.
• Maintain accurate client case files.
• Prepare statistical reports, often using Excel.
• Participate in team meetings Input information into City of Boston’s HMIS data base. (Experience using HMIS not necessary; we will train.)
• Outreach to subsidized housing providers.
• Develop and maintain database of housing search resources

JOB REQUIREMENTS

EDUCATION:

• Bachelors' degree in psychology, social work, public health or related field preferred (or equivalent combination of formal education and related experience may be substituted for degree).

EXPERIENCE:

• Prior experience working with low income individuals and/or families in the community required.
• Prior Housing search experience preferred.

KNOWLEDGE AND SKILLS:

• Knowledge of city, state and federal housing policy and programs preferred.
• Excellent communication, interpersonal, organizational, and time management skills. Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations.
• Basic computer knowledge, Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability and willingness to give and accept team feedback; ability to communicate effectively orally and in writing.
• Ability to exercise good judgment and focus on detail as required by the job.
• Additional language skills (beyond that of English) appropriate to the patient population served is preferred.
• Individuals from diverse cultural backgrounds preferred.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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