Patient Benefits Coordinator II - Various Sites

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full-time; 40 hours per week, Monday-Friday, 8:30am-5:00pm, flexible to cover evenings and weekends
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes

This Patient Benefits Coordinator II (PBC II) will be responsible for registering new patients and creating and checking-in appointments at multiple clinic sites. This position will provide front desk coverage at various shelter sites throughout the city and will be responsible for helping patients obtain copies of documentation and providing other related patient benefits assistance. In this role, the PBC II will play a crucial part in providing accurate registration of patient insurance eligibility and submission of insurance pre-authorizations.

Responsibilities:

• Utilize the EPIC system to register new patients, make appointments, and check in patients at multiple clinic sites, located in shelters across the Greater Boston area
• Accurately complete and appropriately process health insurance applications, including MassHealth, for patients at various BHCHP program sites
• Work closely with the Director of Patient Finance to implement processes and procedures for enrolling and maintaining patients in the appropriate medical programs
• Review insurance eligibility on all patients presenting for scheduled appointments on a walk-in basis (outpatient clinics) or upon admission (respite facility) to provide patient benefits assistance and process required documentation in a timely manner
• Process EPIC work queues by manually correcting and resubmitting any missing or mismatched insurance information
• Create, delete, and amend provider schedules in EPIC, ensuring both simple and complicated requests are updated in a timely manner
• Create and run daily reports related to entitlement benefits programs to prevent billing errors
• Update benefits information in the registration records in EPIC so that each patient’s information is accurate and up to date
• Submit and follow up on Durable Medical Equipment requests from providers to ensure timely delivery to patients
• Cover for other benefits and clinic front desk staff on an as-needed basis
• Successfully complete MassHealth Certified Application Counselor exam (CAC) within 60 days of hire and maintain active certification status

Qualifications:

• High school diploma or equivalency
• Associate’s or bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience preferred (1-2 years in a patient benefits or health insurance support capacity)
• 2 years of experience in a clinical environment preferred
• Familiarity with EPIC (electronic medical record) preferred
• Knowledge of health insurance and entitlement benefits programs preferred
• Bi-lingual proficiency in Spanish/English or Haitian Creole/English preferred
• Ability to work with minimal supervision successfully
• Strong computer skills: Microsoft Office Suite including Excel

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $23.00 -$35.60 per hour.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.