Account Manager, DSA (Boston territory)

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Primary point of contact for client contacts in assigned Discovery and Safety Assessment (DSA) accounts. Seeking to deliver exceptional client experience, grow sales across the portfolio and build sustainable mutually beneficial relationships to maximize DSA share gain and revenue retention.

Position will work remote from home office. This position requires domestic travel within territory. Ideal candidate will live within Massachusetts or the New England region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify upselling and proactively drive portfolio pull-through opportunities to increase total account revenue and CRL share.
• Understand account development objectives and challenges, providing insights and solutions to drive success.
• Collaborate with Client Services & Managers for rapid turnaround times on proposals / agreements, lead the negotiation process as appropriate and follow through on sales execution.
• Manage initial DSA inquires and qualify prospective opportunities for assigned accounts.
• Effectively utilize CRM (SFDC) to capture customer information to included but not limited to accurate pipelines and effective opportunity management and activity documentation.
• Work closely with the relevant subject-matter-expert to ensure that the customer has a cohesive and responsive experience throughout the buying journey.
• Proficient knowledge of competitor profiles and can develop positioning to influence potential new customers.
• Take part in relevant conference events and trade shows to establish comprehensive pre-set meeting planning and execution.
• Effectively communicate customer challenges/concerns with all appropriate departments for quality resolution.
• Prepare and implement a comprehensive account management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor share within existing accounts.
• Collaborate with internal teams to deliver customized solutions that align with client needs.
• Complete all sales, commercial and portfolio training as required to be fluent in DSA portfolio and ready to present to range of customer personas.
• Perform all other related duties as assigned.

Job Qualifications

• Education: Bachelor’s degree (B.A. /B.S.) or equivalent in life sciences, sales or related discipline.
• Experience : Minimum five years’ experience, preferably in commercial role(s) within life science industry.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Excellent communication, negotiation, and presentation skills. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e-mail, familiarity with AI-based tools.)

Compensation Data

The pay range for this position is $90,000 - $110,000K + commission USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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