Clinic Case Manager

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full time, 8:00am to 4:30pm
Union: Yes
Union Name: 1199 SEIU
Patient Facing: Yes

Boston Health Care for the Homeless Program is seeking a compassionate, motivated Case Manager to join our primary care team at the JYP/BMC Clinic. In this full‑time role, you’ll become a key partner to our clinicians by supporting patients who are not eligible for other BHCHP care management programs. Your work will make a direct impact by helping individuals navigate essential benefits (including SSI and EAEDC), access housing and legal resources, and connect with primary care and behavioral health services.

This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys problem‑solving, and is passionate about supporting people experiencing homelessness. You’ll be part of a collaborative, mission‑driven team with room to grow, learn, and expand your skills within a nationally recognized health care organization.

Responsibilities:

• Work in our main clinic with a multidisciplinary team of providers, nurses, behavioral health clinicians, and case managers; collaborate with medical providers; identify and develop cooperative working relationships with service providers
• Provide case management support to a small BHCHP primary care panel
• Provide a blend of scheduled clinic sessions seeing walk-in patients, as well as flexible case management support for teams across the program
• Participate in city-wide networks of case management for homeless individuals

Qualifications:

• Able to work with multidisciplinary team maintaining a good rapport with nursing staff, medical staff, other departments, and visitors; self-directed with the ability to work independently in multiple settings; flexible and adaptable to different health care delivery models
• Strong problem solving and communication skills (written and oral); efficient, organized, detail-oriented, and able to complete tasks in a time-sensitive manner; excellent customer service skills and the ability to communicate professionally with employees and patients, both on the phone and in person
• Knowledge of the network of services available to homeless people, and experience working with homeless people preferred, prior case management experience a plus
• Computer skills: proficiency with Microsoft Office, entering narrative and other data into electronic medical records and other internet-based products
• Spanish or Haitian Creole language skills preferred

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $22.07 - $35.31 hourly.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.