Manager On Duty (MOD)

Are you looking for a great gig where the work is fun? Do you want to work somewhere where you can get real job experience and make a difference in a leadership role? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)
• Minimum of a high school diploma or GED (college degree preferred)
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider
• Two or more years of management experience is required
• Two or more years as a swimming instructor is preferred

Benefits:

• Five (5) days of Paid Time Off per calendar year
• Bonus eligibility
• Annual wage increase eligibility
• Paid in full for scheduled shifts if fall on major holidays (six/year)
• Paid in full for scheduled shifts if an unexpected closure
• Participation in company 401k program (after one year of full-time service)
• Paid training

Job Title: Manager On Duty

Reports to: General Manager and/of Assistant General Manager(s)

FLSA Status: Exempt

Summary: The Manager on Duty (MOD) is responsible for overseeing all daily operations of Goldfish Swim School during their scheduled shifts. This role ensures a safe, efficient, and welcoming environment for families, while supporting and supervising staff to maintain Goldfish Swim School’s high standards of customer service, safety, and program excellence.

Duties and Responsibilities:

• Assists with the daily operations to ensure the school is running according to GSS standard operating procedures
• Supports the General Manager, Assistant General Managers and department managers fulfill all daily tasks
• Assists with the management of staff at GSS to ensure high productivity, excellent performance and positive employee satisfaction
• Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS
• Interacts with all wet side staff on issues related to class scheduling, student progress, service, employee performance and training
• Provides sales training to all qualified sales staff
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
• Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
• Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members
• Provides leadership, discipline, constructive feedback, and conducts periodic reviews to Deck Supervisors, Instructors, Lifeguards, and Front Desk Representatives to ensure quality delivery of the Goldfish Swim School curriculum and experience
• Assists with the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and assist with training current staff on the GSS EAP
• Obtains/maintains CPR/First Aid/AED, Lifeguard, and Lifeguard Instructor certifications and stays up to date professionally on the aquatics and management field(s). All required certifications will be provided internally
• Fulfills other duties and responsibilities as assigned by the Employer

Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification and shallow water attendant is highly recommended.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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