Service center manager

POSITION SUMMARY

High Voltage Maintenance is currently seeking an experienced Operations individual with some Sales background to manage our Boston territory. This Service Center Manager will provide business, managerial, and technical direction to our technicians and customers while developing and growing the service center. HVM is an electrical engineering and testing company providing comprehensive testing, maintenance, and engineering services to a variety of industries including utilities, data centers, renewable energy, commercial and industrial industries.

RESPONSIBILITIES

• Responsible for the sales, profit, and quality of the area operation.
• Make regular sales calls on existing major accounts and establish contact with new accounts.
• Provide proposals or service contracts for HVM’s services and repair work.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Develop and review proposals, and review reports of field engineers.
• Coordinate and schedule work for our technicians with customers.

QUALIFICATIONS

• Minimum five years same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates, and management.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk, and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License with clean driving record.

EDUCATION AND CERTIFICATIONS

• Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred.

TRAVEL TIME REQUIRED

• 25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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