OPERATIONS MANAGER, AUXILIARY, Office of Housing

This position will manage the distribution system of all movable furniture, appliances and centralized key inventory in undergraduate and graduate student rooms, common areas and multipurpose rooms within the residence system. In addition, this position will perform inspections with the Inspectional Services Division (ISD) with the City of Boston for graduate units and the Town of Brookline for undergraduate Brookline buildings. Assist in managing projects involving the use of space and building renovations. This position is also responsible for managing vending services, this is the distribution of MicroFridges/Safes during the academic year and summer. Manage the furniture and appliance inventory in 200 undergraduate and graduate residences and warehouses to ensure that students have functional and safe furniture in their rooms and common areas. Perform inspections with the Inspectional Services Division (ISD) with the City of Boston for graduate units and the Town of Brookline for undergraduate Brookline buildings. Gain consent from every resident when notified of an ISD and accompany them on the inspection. Any issues identified by ISD must be corrected, followed up on, and reported back to ISD within a specified period. Manage computerized records of work orders, furniture requests and appliance repairs. Resolve student and parent complaints with furniture, appliances, and facilities by visiting rooms across-campus especially during move-in/out and transition periods. Coordinate with Facilities Management to resolve any issues with room conditions. Monitor and process work orders received through the Maintenance module in StarRez. Organize furniture requests, and appliance repairs forms for warehouse staff, and outside vendors. Maintain accurate records and logs of same. Assist in managing all Vending services operations. This includes the distribution of MicroFridges/Safes, TVs during the academic year and summer, including managing laundry facilities in residential buildings, and UPS storage program. This will also include being responsible in managing the vending service account and responding to emails, calls, website, and budget. Manage the centralized key inventory system. Oversee key replacement, order lock changes, prepare key packets and key boards for the academic year and summer sessions. Oversee assessing charges for lost keys and lock changes. Manage and oversee the assessment charges to students for residence damages, lost keys, and lock changes. Respond to inquiries of same. Supervise, hire, train, and evaluate three full-time staff. Program Coordinators who manage keys, warehouse and field operations respectively. Also, recruit, hire, train and evaluate student staff to work in Residence Services area in key preparation and warehouse operations.

Required Skills

Bachelors Required 2+years of experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.